Summary
Overview
Work History
Education
Skills
References
Timeline
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William Perez

Norwalk,CA

Summary

  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

TECHNICIAN

NATIONAL ASSEMBLERS
02.2017 - Current
  • Assembling variety of products for managers and customers upon request.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.

WAREHOUSE CLERK/INVENTORY MANAGEMENT

VENUM
05.2015 - 12.2016
  • Managed Amazon Seller inventory Account.
  • Prepared shipping routes, assessed rates, determined most cost effective and expedient shipping methods.
  • Authorized and inspected customer orders and returns.
  • Pulled orders for four different departments in the company Business to Business, Business to customer, Amazon Seller and Amazon Vendor.

CUSTOMER SERVICE/SHIPPING

BUDO VIDEOS
12.2013 - 05.2015
  • Oversee incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments through Shopify, UPS, Fedex, USPS.
  • Assisted customers with walk in orders.
  • Enhanced customer experiences by providing timely and accurate information on products and services.

SALES ASSOCIATE

HALLOWEEN CLUB
08.2013 - 12.2013
  • Ensured that all customers receive excellent service through direct salesmanship, and prompt and courteous service.
  • Assisted customers with questions, needs and purchases.
  • Successful when working under high pressure and a fast-paced environment.
  • Increased revenue and met sales target by up selling.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

RETURNS DEPARTMENT

VANS DISTRIBUTION CENTER
11.2011 - 11.2012
  • Streamlined return processes for improved efficiency and productivity within the department.
  • Working with a team of Returns Associates, ensuring accurate and timely completion of tasks.
  • Collaborated with quality control teams to identify product defects and address root causes.
  • Operated electric pallet jack, forklift and manlift.

Education

Psychology

CYPRESS COMMUNITY COLLEGE
Cypress, CA

Skills

  • Bilingual - English, Spanish Speaking/Reading/Writing
  • Working knowledge of Microsoft Office: Word, Excel, Power Points
  • 5 Years of experience as a warehouse clerk
  • 5 years of experience using shipping programs such as Shipstation, Magento, UPS Worldship, and stampscom

References

Mike Duguay, District Manager National Assemblers, (714)-412-5895

Daniel Castrellon, Venum Manager, (323)868-2368

Timeline

TECHNICIAN

NATIONAL ASSEMBLERS
02.2017 - Current

WAREHOUSE CLERK/INVENTORY MANAGEMENT

VENUM
05.2015 - 12.2016

CUSTOMER SERVICE/SHIPPING

BUDO VIDEOS
12.2013 - 05.2015

SALES ASSOCIATE

HALLOWEEN CLUB
08.2013 - 12.2013

RETURNS DEPARTMENT

VANS DISTRIBUTION CENTER
11.2011 - 11.2012

Psychology

CYPRESS COMMUNITY COLLEGE

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