Summary
Overview
Work History
Education
Skills
Timeline
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Will Perkins

Summary

Communicative professional with extensive experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Concierge

Glastonbury Healthcare Center
Glastonbury, CT
02.2023 - Current
  • Directed incoming calls and messages to appropriate staff or residents.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Maintained business office inventory and equipment by checking stock and placed new order for needed supplies.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.

Concierge Representative

Buckingham Heights
Glastonbury, CT
09.2008 - Current
  • Organized files, developed spreadsheets, faxed reports and scanned documents for various internal departments.
  • Monitored building and property entrances and exits to detect intrusions or unauthorized exiting of residents.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Detected emergency situations through keen listening and close observation & monitoring of security system while responding appropriately to alarms.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Responded to medical emergencies, fire alarms or intrusion alarms, following emergency response procedures.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Maintained records and personnel files to drive administration and office support.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Scheduled appointments, meetings and events for management staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.

Inside Sales Representative

W.H. Milikowski inc
Stafford, CT
04.2006 - 07.2008
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Identified customer needs by asking questions and advising on best solutions.
  • Liaised between outside sales representatives and accounts to optimize customer service and sales revenue.
  • Consulted with customers to aid selection and purchase of products that met needs.
  • Maintained detailed account records and contact logs to facilitate sales process.
  • Contacted new and existing customers to discuss product and service solutions.

Leasing Consultant

Carrollton properties
Ellington, CT
03.2004 - 11.2006
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted employment & Criminal background checks on applicants.
  • Detailed application requirements and answered questions from prospective tenants.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.

Real Estate Agent

RE/MAX
Vernon CT, CT
09.2003 - 01.2006
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Maximized market share by working with clients and building relationships.
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.

Education

Health Sciences

Manchester Community College
Manchester, CT
06.2010

Bachelor of Science - Health And Physical Education

Eastern Connecticut State University
Willimantic, CT

Skills

  • Computer Skills
  • Customer Service
  • Data Gathering
  • Problem Solving
  • Tour Arrangements
  • Decision Making
  • Phone and Email Etiquette
  • Verbal and Written Communication

Timeline

Concierge

Glastonbury Healthcare Center
02.2023 - Current

Concierge Representative

Buckingham Heights
09.2008 - Current

Inside Sales Representative

W.H. Milikowski inc
04.2006 - 07.2008

Leasing Consultant

Carrollton properties
03.2004 - 11.2006

Real Estate Agent

RE/MAX
09.2003 - 01.2006

Health Sciences

Manchester Community College

Bachelor of Science - Health And Physical Education

Eastern Connecticut State University

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