William Perkins
Buffalo,NY
Summary
Dynamic District Manager with a proven track record at Dollar General, excelling in strategic planning and operations leadership. Enhanced employee performance through comprehensive training programs, achieving consistent revenue growth. Skilled in vendor relationship management and fostering a collaborative team environment, driving operational excellence and customer satisfaction.
Overview
14
14
years of professional experience
Work History
District Manager
Dollar General
11.2021 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
Store Manager
Dollar General
06.2021 - 11.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
Family Dollar
11.2018 - 11.2021
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Express Mart
06.2018 - 11.2018
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Store Manager
Dollar General
12.2013 - 05.2018
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Manager
Family Dollar
12.2011 - 12.2013
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
Business
Grover Cleveland
Buffalo, NY06.2006
Skills
- Leadership skills in team dynamics
- Recruiting and talent acquisition
- Strategic planning capabilities
- Excellence in customer service
- Coaching and training expertise
- Meticulous attention to detail
- Goal setting with performance metrics focus
- Sales strategy management
- Operations leadership skills
- Customer relationship strategies
- Development of staff capabilities
- Management of vendor relationships
- Project execution proficiency
- decision-making acumen
Timeline
District Manager
Dollar General
11.2021 - Current
Store Manager
Dollar General
06.2021 - 11.2021
Store Manager
Family Dollar
11.2018 - 11.2021
Store Manager
Express Mart
06.2018 - 11.2018
Store Manager
Dollar General
12.2013 - 05.2018
Assistant Manager
Family Dollar
12.2011 - 12.2013
Business
Grover Cleveland
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