William Peschke
Columbus,MT
Summary
Dynamic and dependable professional with a proven track record at McDonald's, enhancing guest relations and maintaining a pristine environment. Skilled in implementing waste reduction strategies and training new hires, while demonstrating strong organizational abilities and discretion. Committed to fostering loyalty through exceptional service and effective problem-solving in high-pressure situations.
Overview
25
25
years of professional experience
Work History
Lobby Attendant
McDonalds, Columbus
02.2013 - 06.2025
- Maintained cleanliness and organization in lobby area to enhance guest experience.
- Assisted customers with inquiries and resolved complaints promptly.
- Monitored dining area for safety hazards and addressed issues immediately.
- Collaborated with team members to ensure efficient service during peak hours.
- Implemented waste reduction strategies, improving overall efficiency of lobby operations.
- Trained new hires on customer service protocols and lobby maintenance procedures.
- Coordinated with management to streamline cleaning processes and improve turnaround time.
- Developed and maintained positive relationships with regular customers, fostering loyalty.
- Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
- Developed strong rapport with regular guests through attentive service and personalized interactions, fostering loyalty to the establishment.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Greeted customers with smile and provided friendly, knowledgeable service.
General Maintenance Worker
Forest Service Division, Oak Creek Az Office
01.2000 - 10.2011
- Performed routine maintenance and repairs on electrical systems, plumbing,
- Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently.
- Supported special projects such as renovations or installations by providing skilled labor assistance when necessary.
- Enhanced equipment performance by performing routine maintenance and repairs as needed.
- Performed general housekeeping and cleaning tasks.
- Maintained a safe work environment with compliance to company policies, OSHA regulations, and local building codes.
- Demonstrated versatility in skill set, effectively handling a range of maintenance tasks from painting and drywall repair to basic electrical and plumbing work.
- Demonstrated strong problem-solving skills in diagnosing issues quickly and implementing effective solutions.
- Conducted preventive maintenance checks to ensure equipment functionality and reliability.
- Collaborated with team members to troubleshoot issues and implement effective solutions.
- Streamlined workflows by organizing tools and supplies for efficient access during maintenance tasks.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Installed new locks, door handles, and door closers.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
Education
High School Diploma -
La Puente Adult Education ( Nights)
La Puente, CASkills
- Dependability
- Strong organization
- Discretion and confidentiality
- Guest relations
Timeline
Lobby Attendant
McDonalds, Columbus
02.2013 - 06.2025
General Maintenance Worker
Forest Service Division, Oak Creek Az Office
01.2000 - 10.2011
High School Diploma -
La Puente Adult Education ( Nights)