William Petrik
Orlando,FL
Summary
Proven leader with a track record of enhancing client experiences and building lasting customer loyalty. Expertise in strategic planning, sales tracking, and operational enhancements. Committed to leveraging skills to drive business growth and improve performance metrics.
Overview
39
39
years of professional experience
Work History
General Manager
American Signature Furniture
Orlando, Florida
09.2006 - Current
- Oversaw daily business operations, including budgeting, staffing, scheduling, and inventory control.
- Resolved customer complaints swiftly while upholding high service quality standards.
- Tracked monthly sales to create reports for strategic business development planning.
- Cultivated loyal, long-term customer relationships utilizing C.A.R.E. methodology.
- Delivered exceptional client experiences through direct leadership of associates and managers.
- Reviewed monthly P&L statements and sales reports to evaluate productivity and goal attainment.
Assistant Distribution Center Manager
Rhodes Furniture
Orlando, Florida
02.1987 - 07.2006
- Coordinated daily distribution center operations and logistics for enhanced efficiency.
- Managed inventory control processes to ensure stock accuracy.
- Trained staff on safety protocols and operational procedures to maintain compliance.
- Developed workflow strategies that improved operational efficiency in the center.
- Oversaw maintenance of warehouse equipment, including forklifts and pallet jacks.
- Ensured timely delivery of goods through effective management of shipping and receiving processes.
- Designed storage area layout to optimize space utilization while adhering to safety standards.
- Maintained accurate records of shipped and received orders along with associated costs.
Education
Associate of Arts -
Valencia College
Orlando, FLSkills
- Customer relationship management
- Customer experience enhancement
- Business development strategies
- Strategic planning and execution
- Operational efficiency improvement
- Profit and loss analysis
- Inventory management
- Decision making skills
- Problem solving abilities
- Effective communication skills
- Relationship building expertise
- Profit generation techniques
- Team collaboration
Community Involvement
- Deacon: First Baptist Church Of Taft
- Board Member : Take Action For Taft
- Board Member : Taft Water Association
Timeline
General Manager
American Signature Furniture
09.2006 - Current
Assistant Distribution Center Manager
Rhodes Furniture
02.1987 - 07.2006
Associate of Arts -
Valencia College