William Petrillo
Plymouth,MA
Summary
Proven security and customer service professional with a history at Securitas Security Services USA and currently at the Tarian Group, adept in CCTV surveillance and conflict de-escalation. Demonstrates initiative-taking and a high level of integrity, enhancing safety and customer satisfaction. Trained new officers, ensuring team adherence to security protocols. Achieved significant reduction in unauthorized access through vigilant monitoring and quick response to emergencies.
Overview
5
5
years of professional experience
Work History
Lot Attendant, Valet
INFINITI of Hanover
08.2019 - 03.2020
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Escorted drivers to vehicles and helped load or carry large items.
- Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
Valet
Tracy Chevrolet Cadilliac
06.2020 - 10.2020
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Security Officer
Securitas Security Services USA
04.2021 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Monitored CCTV cameras and alarm systems for security breaches.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Officer
The Tarian Group
10.2022 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
Plymouth North High School
Plymouth, MA06.2019
Skills
- Report writing
- Incident reporting
- CCTV surveillance
- Detail-oriented
- Physical fitness
- Complex Problem-solving
- Conflict de-escalation
- Reliability
- Work ethic
- High level of integrity
- Interior and exterior patrol
- Initiative-taking
Timeline
Security Officer
The Tarian Group
10.2022 - Current
Security Officer
Securitas Security Services USA
04.2021 - 10.2022
Valet
Tracy Chevrolet Cadilliac
06.2020 - 10.2020
Lot Attendant, Valet
INFINITI of Hanover
08.2019 - 03.2020
Plymouth North High School
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