Summary
Work History
Education
Skills
Languages
Timeline
Generic

William Phillips

Anchorage ,Alaska

Summary

Highly-qualified Housekeeping Supervisor offering 7 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Cleaning Crew Manager

My chores
06 2016 - 08 2023
  • Monitored industry trends to stay current on best practices for efficient and effective cleaning services provision.
  • Reduced staff turnover by providing comprehensive training and fostering a supportive work environment.
  • Developed strong relationships with clients through excellent customer service and timely responses to inquiries.
  • Streamlined inventory management, ensuring adequate supplies for all cleaning tasks at hand.
  • Recruited new employees based on their aptitude, experience, and commitment to maintaining high standards in the industry.
  • Implemented eco-friendly practices, reducing waste and promoting sustainability in all cleaning operations.
  • Conducted regular performance evaluations, identifying areas for improvement and offering constructive feedback.
  • Fostered a culture of continuous improvement within the team by encouraging feedback and implementing changes as needed.
  • Established safety protocols for the use of chemicals and equipment, reducing workplace accidents.
  • Led a team of cleaners to consistently complete projects on time and within budget constraints.
  • Collaborated with other managers to develop effective strategies for large-scale cleaning projects.
  • Ensured compliance with all health regulations by maintaining accurate records of employee certifications and training sessions completed.
  • Maintained clear lines of communication between team members, fostering a cooperative work environment.
  • Organized regular team meetings to discuss progress, address concerns, and celebrate successes as a unified group.
  • Improved overall cleanliness by implementing efficient cleaning schedules and procedures.

Gas Station Attendant

Cheveron
05 2005 - 04 2008
  • Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
  • Assisted with inventory management, helping to keep stock levels consistent and uptodate.
  • Facilitated sales of services and goods.
  • Pumped gas for guests and took payments.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Created attractive merchandise diplays to entice customers to make purchases.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Maintained inventory of all saleable items.
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.

Hotel Front Desk Clerk

Midtown motel
01 2011 - 03 2012
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in system.
  • Updated guest records with pertinent information to provide personalized service during their stay.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
  • Monitored security cameras to maintain safety and security of guests and hotel.

Education

West high
06.2000

Skills

  • Performance improvements
  • Training and mentoring
  • Dusting furniture
  • Employee evaluations
  • Care of fine art
  • Cleaning and sanitation
  • Ordering cleaning supplies
  • Inter-department collaboration
  • Cleaning bathrooms
  • Team Building
  • Window cleaning
  • Vacuuming and sweeping
  • Business planning

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Cleaning Crew Manager

My chores
06 2016 - 08 2023

Gas Station Attendant

Cheveron
05 2005 - 04 2008

Hotel Front Desk Clerk

Midtown motel
01 2011 - 03 2012

West high
William Phillips