William Pickens
Baldwinsville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
District Manager
Mind Games
07.2020 - 03.2025
- Manage multiple locations to meet and exceed KPI performance metrics
- Permit and open new locations throughout NY state
- Train teams to run locations to a high standard in guest service
- Teach KPI’s and hold all staff accountable for achieving and maintaining high scores in metrics
- Responsible for solving all guest concerns for locations
- Ordering of all products in the US locations, working with vendors worldwide
- Drive sales through training, coaching, and maintaining a positive culture
AMCE (Assistant Manager Customer Experience)
JCPenney
12.2017 - 07.2020
- Manage all facets of guest service through 170+ staff members
- Manage Fine Jewelry, Furniture/Mattress, Custom Window, Appliances, Human Resources, and OMNI channel businesses.
- Onboarding and training of staff to ensure a successful transition into the JCPenney culture
- Teach KPI’s and hold all staff accountable for achieving and maintaining high scores in metrics
- Responsible for solving all guest concerns for our location
- Ensure that our location meets and exceeds all directions from the home office.
- Drive sales though proper techniques and build upon our 19M revenue year over year
District Manager
Spirit Halloween (Spencer Gifts)
07.2016 - 11.2017
- Managed the Albany, NY region with total sales of $3.5 million over a four-month season
- Set up and broke down 10,000 square foot stores per corporate guidelines
- Obtained permits and leases and maintained positive communications with local officials and landlords
- Managed district budget, including payroll and expenses
- Interviewed and selected managers and assistant managers
- Met and exceeded sales goals as well as fundraising goals for Sprit of Children campaign
- Provided daily support, coaching, and training to Managers, Assistant Managers, and Sales Associates
Regional Manager
Mattel
07.2014 - 02.2016
- Manage a Region consisting of 22 field merchandisers across 20 states
- Responsible for 1200+ retail accounts, Regional and National, including Best Buy, Target, Wal-Mart, and Toys-R-Us
- Manage relationships with retail stores to ensure Nabi brand and its value proposition are messaged properly to customers and store representatives
- Develop and implement a field force certification program including assessment and incentives
- Create and update master routes as well as state territories to meet company objectives
- Maintain total budget, including payroll and expenses, for region
- Provide daily support, coaching and training to Field Merchandisers across a Region
- Interview and select candidates for full-time Field Merchandisers roles
- Travel to provide on-site training and development for all 22 Field Merchandisers
- Host three conference calls per month to set goals and give directions for projects
- Collect and analyze data from Field Representatives for use by Corporate in setting budget and responding to business needs
- Review and provide feedback on weekly Field Reports from team members and use data to implement changes at both Regional and National accounts
Area Manager
GameStop
06.2006 - 04.2013
- Managed up to 16 locations to consistently meet and exceed set metrics
- Served as point person for all store managers within district
- Created and maintained store scheduling guidelines to ensure proper coverage
- Oversaw bi-weekly marketing store sets in compliance with Mosaic standards
- Completed required tasks within tight time constraints and handled unexpected situations
- Trained new store managers in and out of district
- Effectively took locations over that were operating below set company standards and turned them around
Education
Marketing and Business Management
SUNY Morrisville
Morrisville, NY05.2005
Skills
- Multi-Unit Retail Store Operations
- Customer Experience Excellence
- Marketing and Merchandising
- Inventory Management
- P&L Management/Financial Acumen
- Team Building and Associate Training
- Shrink Reduction/Loss Control
- Community Relations/Soft Skills
Leadership Extracurricular Activities
- Alpha Delta Mu, Member, 09/01/03, 05/01/05
- Alpha Delta Mu, President, 03/01/04, 05/01/05
- SUNY Morrisville, Resident Advisor, 03/01/04, 05/01/05
Timeline
District Manager
Mind Games
07.2020 - 03.2025
AMCE (Assistant Manager Customer Experience)
JCPenney
12.2017 - 07.2020
District Manager
Spirit Halloween (Spencer Gifts)
07.2016 - 11.2017
Regional Manager
Mattel
07.2014 - 02.2016
Area Manager
GameStop
06.2006 - 04.2013
Marketing and Business Management
SUNY Morrisville
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