William Pickering

Selling prepaid devices and plans, Selling accessories and selling plans and upgrade for each major carrier

• Demonstrated product features and benefits to enhance customer understanding and engagement
• Processed transactions efficiently using point-of-sale systems, ensuring accurate order fulfillment
• Maintained up-to-date knowledge of wireless technology trends to effectively address customer inquiries
• Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business
• Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
• Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.

• Assisted licensed plumbers in installation and repair of plumbing systems.
• Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
• Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
• Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
• Followed safety practices and procedures to reduce on-site risks.
• Installed plumbing systems and fixtures in residential and commercial properties.
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• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Checked and tested foods to verify quality and temperature.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
• Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.