Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Pierce

Danville,VA

Summary

Reliable Merchandise Associate offering 10 years of retail experience. Builds displays, updates signage and serves customer needs in fast-paced environments. Excellent time management and organizational skills with strong verbal and written communication abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Merchandise Associate

Danville Distributing
02.2020 - 08.2023
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.

Sales Representative

Smoke Rings
09.2018 - 01.2020
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Service Representative

Classic Sports Catering
06.2015 - 09.2018
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.

Education

High School Diploma -

Holly Springs High School
Holly Springs, NC
05.2014

Skills

  • Stockroom Rotation
  • Vendor Relationships
  • Spatial Awareness
  • Driving and Transportation
  • Build Displays
  • Product Merchandising and Distribution
  • Solution Planning
  • Customer Retention Abilities
  • Customer Relationship Management
  • Client Service and Support
  • Trained in Salesforce

Certification

  • Licensed [Commercial Driver's License] - [October 2021-current]

Timeline

Merchandise Associate

Danville Distributing
02.2020 - 08.2023

Sales Representative

Smoke Rings
09.2018 - 01.2020

Service Representative

Classic Sports Catering
06.2015 - 09.2018

High School Diploma -

Holly Springs High School

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William Pierce