William Pierre
Cape Coral,FL
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Traffic Technician
City Of Cape Coral
09.2024 - Current
- Assisted in the reduction of congestion through the design and implementation of traffic management plans.
- Evaluated new technologies for potential integration into existing traffic systems to improve efficiency.
- Streamlined permit processes for special events and construction activities, minimizing disruptions to normal traffic flow.
- Enhanced road safety by conducting traffic studies and recommending appropriate measures.
- Coordinated with emergency services during incidents affecting roadways, ensuring timely response and resolution.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Responded to citizen complaints to address community concerns and maintain public trust.
Field Service Technician
City Of Cape Coral
08.2014 - 09.2024
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Improved team performance through regular feedback and performance evaluations.
- Enhanced customer satisfaction by providing timely and efficient field service support.
- Delivered high-quality services consistently, maintaining client trust and fostering repeat business.
- Utilized advanced diagnostic tools to accurately identify equipment issues and implement appropriate solutions.
Meter Reader/Street Light Surveyor
Florida Power & Light Company
03.2006 - 04.2017
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Used [Software] to transfer collected data to company databases daily.
Lead Mental Health Technician
Charlotte Behavioral Health Care
02.2008 - 06.2015
- Coordinated with healthcare providers to ensure timely delivery of medications, treatments, and other necessary services for patient care.
- Improved team efficiency by streamlining communication channels between mental health professionals within the facility.
- Supported family members in understanding their loved one''s mental health condition through clear explanations of diagnoses, treatment options, and available resources.
- Reduced instances of aggressive behavior in patients through effective crisis intervention techniques and de-escalation strategies.
- Contributed to the improvement of facility procedures through participation in staff meetings, trainings, and quality assurance initiatives.
- Increased patient satisfaction by providing compassionate support and encouraging open communication regarding their mental health needs.
- Facilitated group therapy sessions to help patients develop coping skills, build social connections, and improve overall wellbeing.
Education
Bachelor of Arts - Business Administration And Management
Everglades University
Sarasota, FL08-2026
High School Diploma -
Gorton High School
Yonkers, NY06-2002
Skills
- Traffic control devices
- Transportation modeling
- Pedestrian safety
- Accident investigation
- Data collection
- Traffic data analysis
- Valid [state] driver's license
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Work Zone Safety Specialist Certification - American Traffic Safety Services Association.
- Basic Life Support Certification (BLS)
- Forklift Certification
- CPR/AED Certification
- [State] Driver's License
Languages
French
Native or Bilingual
Timeline
Traffic Technician
City Of Cape Coral
09.2024 - Current
Field Service Technician
City Of Cape Coral
08.2014 - 09.2024
Lead Mental Health Technician
Charlotte Behavioral Health Care
02.2008 - 06.2015
Meter Reader/Street Light Surveyor
Florida Power & Light Company
03.2006 - 04.2017
- Work Zone Safety Specialist Certification - American Traffic Safety Services Association.
- Basic Life Support Certification (BLS)
- Forklift Certification
- CPR/AED Certification
- [State] Driver's License
Bachelor of Arts - Business Administration And Management
Everglades University
High School Diploma -
Gorton High School
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