Summary
Overview
Work History
Education
Skills
Timeline
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William Pike

Waldorf,MD

Summary

Experienced Leasing Manager looking to transition into the Assistant Property Manager role. Strong background in overseeing leasing operations and fostering positive tenant relations. Proven ability in implementing effective lease strategies and building lasting tenant relationships. Skilled in negotiation, conflict resolution, and making critical decisions in managing a $6 million asset. Collaborative team player focused on achieving objectives and addressing challenges efficiently.

Overview

5
5
years of professional experience

Work History

Lease Up Leasing Manager

D.R. Horton
02.2025 - Current
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Developing marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Optimizing unit turnover times by working closely with construction team to prioritize building acceptance
  • Promoting resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
  • Ensure leasing techniques are effective in meeting leasing goals, including meeting closing metrices, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date

Property Manager

Red Tail Residential
05.2024 - 10.2024
  • Aid in developing budget(s) for the property by analyzing and cross-referencing current budget, financial statements as well as reviewing projected marketing information and operational reports to drive the success of the community.
  • Manage vendors and contractors to ensure various apartment renovations and site improvements are being completed on time.
  • Control expenditures, as well as petty cash, of the property by staying within the approved budget.
  • Analyze market trends that may impact the property & implement short- and long-term marketing and leasing strategies to achieve the property's occupancy and revenue goals.
  • Supervise property staff by conducting interviews, hiring, orienting, and training employees, and manages their performance in accordance with business practices.

Assistant Community Manager

GoldOller
09.2023 - 03.2024
  • Responsible for enhancing communication between staff and residents in order to inform community of policy updates, improvements and changes.
  • Collaborated with community partners to identify and address social and economic issues impacting the community.
  • Managed 250 units, ensuring all leases, contracts, and regulations were met and maintained.
  • Direct and organize community events to improve and boost tenant moral and engagement.
  • Developed and enforced property policies and procedures that improved tenant satisfaction.
  • Led community volunteers to complete a community service project that had a positive impact on the local community.
  • Process rental payments from future, current and former residents to keep meticulous records of delinquent accounts.
  • Pinpoint delinquent accounts to perform eviction proceedings.
  • Market, plan and execute promotional activities to drive community engagement and increase occupancy by building relationships with community vendors and local businesses.
  • Evaluate property conditions and recommended capital improvements.
  • Analyze lease applications for approval.

Project Coordinator

Nest DC
06.2022 - 02.2023
  • Facilitated project meetings, ensuring timely completion of all agenda items.
  • Analyzed project data to identify trends and provide insights to owners.
  • Monitored projects for 500+ properties and spearheaded communication between maintenance team, vendors, owners and management while delegating tasks to complete on time.
  • Developed and maintained relationships with vendors, resulting in improved service quality and cost savings.
  • Developed a detailed project plan with various vendors that identified tasks, timelines, and resources needed for successful project completion.
  • Developed and maintained a comprehensive database of contacts and resources, resulting in improved communication and collaboration.
  • Managed project budgeting and forecasting, ensuring accurate tracking of project costs & implemented processes to ensure compliance with organizational policies and procedures.
  • Monitored project performance, taking corrective action when necessary to ensure successful project completion.

Senior Leasing Professional

Greystar
06.2020 - 06.2022
  • Developed and led strategic marketing campaign's for luxury Class-A community living.
  • Promoted resident communication, satisfaction and retention by taking appropriate action to resolve and address service issues.
  • Spearheaded and organized monthly resident events to help community engagement.
  • Prepared and presented reports to senior management and external stakeholders to recommended changes in rental pricing strategies to stay competitive in market by completing marketing analysis.
  • Monitored community reviews to improve community living experience.
  • Performed daily transactions and tasks related to financial operation of community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling accounts.

Education

Bachelor of Arts -

Salisbury University
05.2018

Skills

  • Leadership
  • Data Analysis
  • Negotiation
  • Property Management
  • Customer Service
  • Sales
  • Customer Satisfaction
  • Pricing Strategies
  • Maintaining closing ratios
  • Negotiation expertise
  • Accounting
  • Operations Management
  • Marketing Analysis
  • Operations
  • Strategic Marketing
  • Management
  • Communications
  • Social Media

Timeline

Lease Up Leasing Manager

D.R. Horton
02.2025 - Current

Property Manager

Red Tail Residential
05.2024 - 10.2024

Assistant Community Manager

GoldOller
09.2023 - 03.2024

Project Coordinator

Nest DC
06.2022 - 02.2023

Senior Leasing Professional

Greystar
06.2020 - 06.2022

Bachelor of Arts -

Salisbury University

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William Pike