Summary
Overview
Work History
Education
Skills
Timeline
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William Pitt

Mountain Home,AR

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A lot of experience with SAP and EIM systems.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Brooks Jeffrey Marketing
01.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Create and maintain commercial and residential invoices
  • Exhibited high energy and professionalism when dealing with clients and staff.

Distribution Administrator/Material Handler

Tyson
09.2017 - 10.2023
  • Coordinated with vendors to ensure timely shipment of products.
  • Monitored inventory levels and implemented strategies to optimize stock levels.
  • Collaborated with other departments to ensure on-time delivery of goods or services.
  • Ensured compliance with safety regulations when handling hazardous materials.
  • Analyzed current processes and procedures for improvement opportunities.
  • Assisted in resolving any discrepancies between invoices and received items.
  • Implemented cost-saving measures while maintaining quality standards.
  • Managed day-to-day logistics operations, monitoring
  • incoming deliveries and overseeing the receiving aspect of the warehouse.
  • Managed activities of workers engaged in receiving, storing and shipping products or materials.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Developed the skills to help other aspects of the plant and other departments.
  • 6 years of experience on sit down, stand up, and reach lifts.

Education

High School Diploma -

Hickory Career Arts & Magnet High School
Hickory, NC
06.2016

Skills

  • Data Entry
  • Documentation
  • Materials Management
  • Forklift Operation
  • Inventory Management
  • Distribution Coordination
  • Shipping and Receiving
  • Team Collaboration
  • Loading and Unloading
  • Forklift Operations
  • Team Managment
  • Active Listening
  • Problem-solving abilities
  • Customer Service
  • Complaint Handling
  • Money handling abilities
  • Appointment Scheduling

Timeline

Customer Service Representative

Brooks Jeffrey Marketing
01.2024 - Current

Distribution Administrator/Material Handler

Tyson
09.2017 - 10.2023

High School Diploma -

Hickory Career Arts & Magnet High School

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William Pitt