William Poehling

• Consistently exceeded sales performance goals
• Established and nurtured strong relationships with regular customers, fostering loyal clientele.
• Maintained excellent team relationships and played key role in training new staff members.
• Assisted in effective menu planning, inventory management, and supply ordering to ensure ongoing operational efficiency.

• Delivered exceptional customer service that drove sales and ensured high levels of guest satisfaction over 16-year tenure.
• Efficiently served hundreds of customers weekly, adeptly adapting to their individual moods and needs, while consistently being top performer on team.
• Exhibited strong independent thinking and problem-solving skills in a fast-paced environment, earning reputation for reliability and excellence.
• Collaborated closely with colleagues to ensure seamless service experience, contributing to positive and productive team environment.
• Built strong, supportive relationships with team members, fostering collaborative workplace culture.
• Actively mentored and trained new staff, helping them integrate into team and develop their skills.
• Maintained excellent working relationships with colleagues, enhancing teamwork and communication across restaurant.

• Assisted in successful launch of new boutique hotel in La Crosse, WI, contributing to its early growth and reputation.
• Managed guest interactions for 67-room hotel and restaurant, ensuring all needs were met and delivering exceptional customer service.
• Consistently created welcoming environment by warmly greeting hotel guests, enhancing their overall experience.
• Demonstrated flexibility and teamwork by assisting with housekeeping, maintenance, and valet services, ensuring smooth operations across departments.

• Provided high-volume beverage service while maintaining professional and efficient service standard.
• Cultivated repeat business by delivering consistent, high-quality interactions with patrons.
• Developed extensive knowledge of wines and liquors, ensuring responsible and compliant service.
• Utilized strong memorization skills to quickly recall customer preferences and make tailored recommendations, enhancing guest satisfaction.

• Maintained cleanliness standards, contributing to overall guest experience
• Built reputation as reliable and cooperative team member
• Promoted due to strong work ethic and dedication to customer service.

Began my career in the service industry at age 16, demonstrating early dedication and a strong work ethic.
Progressed steadily over 25 years from entry-level positions to delivering the highest level of customer service, reflecting a commitment to personal and professional growth.
Developed a deep understanding of the industry through hands-on experience, ultimately achieving top-tier performance and leadership in customer service.