William Porter
Tupelo,MS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Retail Manager
Fleet Feet Tupelo
2022.05 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Server
Fairpark Grill
2022.02 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Manager
Sonic Drive In
2018.09 - 2022.01
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
Sales Associate
Old Navy
2019.01 - 2020.09
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Cook
Spud's Restaurant
2016.08 - 2018.09
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Education
No Degree - Computer Science
Blue Mountain College
Blue Mountain, MS05.2024
High School Diploma -
Pontotoc High School
Pontotoc, MS05.2020
Skills
- Flexible and Adaptable
- Self-Motivated
- Active Listening
- Decision-Making
- Problem-Solving
- Teambuilding
- Excellent Communication
- Multitasking Abilities
- Written Communication
Timeline
Assistant Retail Manager
Fleet Feet Tupelo
2022.05 - Current
Server
Fairpark Grill
2022.02 - Current
Sales Associate
Old Navy
2019.01 - 2020.09
Manager
Sonic Drive In
2018.09 - 2022.01
Cook
Spud's Restaurant
2016.08 - 2018.09
No Degree - Computer Science
Blue Mountain College
High School Diploma -
Pontotoc High School
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