William Posey
Warminster,PA
Summary
Driven Quality Assurance Manager who is dependable, reliable, and hardworking with over 17 years of experience in quality control management, compliance auditing, and root cause analysis. Proven ability to implement effective quality assurance protocols and train staff, ensuring product safety and regulatory compliance.
Overview
38
38
years of professional experience
5
5
Certifications
Work History
Quality Assurance Manager
Philadelphia Macaroni
Warminster, PA
02.2007 - 11.2024
- Developed quality assurance protocols for pasta production processes.
- Conducted regular inspections of manufacturing equipment and procedures.
- Trained staff on quality control standards and best practices.
- Collaborated with production teams to resolve quality issues promptly.
- Implemented corrective actions to enhance product safety and compliance.
- Analyzed test results to identify trends in product quality concerns.
- Maintained documentation of quality audits and inspections for regulatory compliance.
- Led root cause analysis meetings to address recurring quality problems.
- Developed and implemented quality assurance policies and procedures.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
- Coordinated with other departments such as engineering, manufacturing, sales. in order to resolve any issues related to product quality.
- Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
- Established key performance indicators for evaluating the effectiveness of the company's quality management system.
- Identified and resolved product issues during production to ensure quality standards were met. and fixed problems.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Supervised and guided inspectors, technicians, and other staff.
- Monitored production activities for conformance to established quality requirements.
- Reviewed current standards and policies.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Documented all findings from investigations into non-conformances in order to track progress towards resolution.
- Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
- Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
- Kept records of quality reports and statistical reviews.
- Established and accomplished goals for improvements in profits, quality and delivery.
- Managed supplier key performance indicators and checked materials for compliance with specifications.
- Participated in meetings with customers regarding product specifications or other quality-related topics.
- Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
- Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
- Monitored product trends and suggested changes.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
- Completed various financial and quality audits for different departments.
- Analyzed data from quality control testing to identify areas of improvement.
- Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
- Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.
- Led sustainability initiatives within the quality department, focusing on waste reduction and improving environmental impact.
- Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
- Fostered a culture of quality across the organization by promoting awareness and understanding of quality standards and their importance.
- Collaborated with R&D teams to establish quality criteria for new products, ensuring design for quality and manufacturability.
- Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
- Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
- Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
- Directed the preparation and execution of internal and external audits, achieving compliance with ISO standards and other regulatory bodies.
- Determined optimum points to sample products and created protocols to obtain reliable data.
- Collected and analyzed production samples to evaluate quality.
Lab Manager
Posey Dental Lab
Langhorne, Pennsylvania
01.1987 - 02.2007
- Managed daily operations of dental laboratory to ensure seamless workflow.
- Supervised lab staff, enhancing production quality and efficiency.
- Coordinated inventory management and procurement of dental supplies.
- Trained new employees on laboratory procedures and equipment usage.
- Collaborated with dental professionals to fulfill client specifications.
- Developed standard operating procedures for safety compliance.
- Implemented compatible technologies to enhance laboratory operations.
- Maintained detailed records of inventory, chemicals, and safety protocols.
Education
Accounting
Bucks County Community College
Newtown, PAHigh School Diploma -
Bishop Egan High School
Fairless Hills, PABusiness Finance
Saint Joseph's University
Philadelphia, PASkills
- Quality control management
- Quality Assurance Protocols
- Compliance auditing
- Root cause analysis
- Statistical process control
- Supplier management
- Troubleshooting expert
- Dependable independent worker
- Excellent customer service skills
- Excellent communication skills
- Excels at following instructions and procedures
- Exceptional computer skills
- Employee performance reviews
- Knowledge of manufacturing standards/regulations
- Strong interpersonal skills
- Strong organizational skills
- Supervisory experience
- Works wells under pressure
Certification
FSPCA Food Defense Awareness
References
References available upon request.
Timeline
Quality Assurance Manager
Philadelphia Macaroni
02.2007 - 11.2024
Lab Manager
Posey Dental Lab
01.1987 - 02.2007
Accounting
Bucks County Community College
High School Diploma -
Bishop Egan High School
Business Finance
Saint Joseph's University