Microsoft Excel
William Potter
Administrative Assistant
FL
Summary
Detail-oriented Administrative Assistant boosts program efficiency through top-notch support to all staff. Dedicated to enhancing procedures and reducing waste with efficiency-driven and organized approaches. Excellent communication, interpersonal and decision-making abilities.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Program Assistant
Citrus County Board Of County Commissioners
Inverness, FL
09.2017 - Current
- Assisted Case Managers with planning and coordinating day-to-day and special program activities.
- Assisted at-risk senior citizens and their family with access to grant-funded in-home services available to prevent nursing home placement.
- Examined billing and invoices for accuracy and coded for payment.
- Oversaw private pay program for in-home services and emergency alert devices.
- Compiled end-of-month reports for program leaders.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed both digital and physical filing systems and retrieved documents as required.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
Community Center Aide
Citrus County Board Of County Commissioners
Inverness, Florida
06.2013 - 09.2017
- Set and enforced rules to maintain patrons' safety and created welcoming, caring environments for class participants and renters.
- Kept areas clean, organized and stocked, and sanitized surfaces and daily.
- Handled daily administrative tasks efficiently, including updating attendance, activity setups and requesting new supplies.
- Served as concierge for private building renters.
- Developed and distributed monthly newsletter and flyers.
- Transferred and directed phone calls and guests to correct staff members.
Recreation Aide
Joint Base Charleston
Goose Creek, SC
01.2008 - 05.2013
- Communicated accurate information about available services and facilities.
- Delivered recreational programs to meet needs and preferences of diverse military population.
- Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
- Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
- Discussed safety and maintenance concerns with supervisor for remediation.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Inspected and cleaned exercise equipment and supplies to maintain operational standards.
- Performed clerical and accounting duties to process participation fees and reconcile cash receipts daily.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Performed light custodial duties to provide clean and inviting facilities.
- Provided clear instruction to activity and program participants to deliver fun and safety.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH 05.2015 - 05.2017
Associate of Arts - Liberal Arts And General Studies
Trident Technical College
Charleston, SC 08.2008 - 05.2010
Skills
Information management
Document control
Administrative support
Spreadsheet management
Multi-line phone proficiency
Filing and data archiving
50 WPM typing speed
Accomplishments
- Updated and maintained state database to reflect current and accurate client records for more than 300 accounts.
- Managed inventory and office budgeting for supplies for busy office of 7 employees.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of end-of-month reports for granting agency.
- Scheduling - Communicated with clients and vendors via phone and in person to schedule services and answer inquiries.
- Responded to over 25 customer inquiries each day.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
Software
Microsoft Word
Adobe Illustrator
Adobe Photoshop
Interests
Technology
Graphic Design
Athletics
Timeline
Program Assistant
Citrus County Board Of County Commissioners
09.2017 - Current
Bachelor of Arts - Psychology
Southern New Hampshire University
05.2015 - 05.2017
Community Center Aide
Citrus County Board Of County Commissioners
06.2013 - 09.2017
Associate of Arts - Liberal Arts And General Studies
Trident Technical College
08.2008 - 05.2010
Recreation Aide
Joint Base Charleston
01.2008 - 05.2013