William Powell
Wichita,KS
Summary
Dynamic professional with a strong foundation in video systems and analytics, adept at integrating intrusion panels and networking technologies to create cohesive security solutions. Proven ability to leverage technical expertise to enhance system performance and reliability. Committed to staying current with industry trends and innovations, ensuring the delivery of cutting-edge solutions that meet client needs. A results-oriented approach drives the pursuit of excellence in every project.
Overview
20
20
years of professional experience
Work History
Commercial Video Provisioning Specialist
EverOn Solutions
05.2024 - Current
- Review and approve designs for monitored video and audio solutions.
- Work with video and audio vendors to troubleshoot and test new integrations.
- Work with customers' IT and network teams to onboard video and audio solutions within their network and into our video platforms.
- Managed end-to-end provisioning processes for video analytics systems and audio services.
- Collaborated with cross-functional teams to resolve provisioning issues swiftly.
- Streamlined workflows to enhance efficiency in service delivery operations.
- Developed training materials and provided mentorship to new team members.
- Conducted quality assurance audits on provisioning processes for accuracy and compliance.
- Implemented process improvements that reduced turnaround times for provisioning requests.
- Analyzed customer feedback to refine provisioning strategies and enhance user experience.
- Proactively identified potential bottlenecks in the workflow, implementing corrective measures as needed.
- Maintained a keen eye for detail, ensuring that all provisioned items met client specifications and quality standards.
- Enhanced customer satisfaction by efficiently provisioning products and services.
- Delivered outstanding service levels by addressing client inquiries promptly and accurately throughout the provisioning process.
- Troubleshot issues related to service activation or product functionality, providing prompt resolutions for client satisfaction.
- Conducted thorough quality checks on provisioned items, maintaining a high level of accuracy and minimizing errors.
Commercial Video Provisioning Rep III
ADT/EverOn
03.2021 - 05.2024
- Receive inbound phone calls from technicians and branch personnel to test and/or setup security systems on Remote Interactive Monitoring accounts.
- All duties of a Commercial Video Provisioning Rep I, II as needed.
- Assist the field, internal personnel and customers with troubleshooting video and audio solutions.
- Train customers and internal personnel on all video and solutions.
- Assigned as the main stakeholder in giving direct support to Key National Accounts when needed.
- Review/approve designs for monitored video and audio solutions.
Commercial Video Provisioning Rep II
ADT
07.2018 - 03.2021
- Receive inbound phone calls from technicians and branch personnel to test and/or setup security systems on Remote Interactive Monitoring accounts.
- Maintain a thorough understanding of specialized accounts including VIP, Key, HOA, National and, Video Accounts
- Resolve complex Video Provisioning issues with little or no assistance from leadership.
- Ability to follow and correctly implement National Video Account Templates and Checklists when required.
- Understand and demonstrate ability to properly set up partitioned / dash accounts.
- Demonstrate proficiency and understanding of open/close setups and their associated schedules.
- Coordinate and process requests and inquiries from branches, technicians, installers, and other departments.
- Responsible for conducting account audits for quality control and signal reduction.
- Proficient in performing all functions and responsibilities of a National Commercial Video Provisioning Rep I.
Commercial Video Provisioning Rep I
ADT
10.2016 - 07.2018
- Receive inbound phone calls from technicians and branch personnel to test and/or setup security systems on Remote Interactive Monitoring accounts.
- Maintain a thorough understanding of specialized accounts including VIP, Key, HOA, National and, Video Accounts
- Ability to follow and correctly implement National Video Account Templates and Checklists when required.
- Demonstrate clear understanding of NFPA and UL requirements when applicable.
- Coordinate and process requests and inquiries from branches, technicians, installers, and other departments.
Tech Support Rep II
Protection One
07.2007 - 10.2016
- All duties of a Tech Support Rep I.
- Assist the field, internal personnel and customers with troubleshooting intrusion, card access, home automation and video solutions.
- Train customers and internal personnel on all intrusion, card access, home automation and video solutions.
- Access customers intrusion systems remotely to make code changes, programming changes and to arm/disarm if needed.
- Working on call after departmental hours to assist customer service is in resolving intrusion system issues and accessing the systems remotely to aid the customer.
Tech Support Rep I
Protection One
08.2005 - 07.2007
- Assist the field, internal personnel and customers with troubleshooting intrusion, card access, home automation and video solutions.
- Train customers on all intrusion, card access, home automation and video solutions.
- Access customers intrusion systems remotely to make code changes, programming changes and to arm/disarm if needed.
- Working on call after departmental hours to assist customer service is in resolving intrusion system issues and accessing the systems remotely to aid the customer.
- Collaborates to assist with testing and reporting along with Enterprise Engineering Team and Product Management with new and existing product solutions in hardware and software.
Education
High School Diploma -
El Dorado High School
El Dorado, KS05-1994
No Degree - Communications
Butler Community College
El Dorado, KSSkills
- Axis
- Avigilon
- Hanwha
- Speco
- Hik-Vision
- Evolon AI-Powered Video Monitoring
- Camect AI-Power Video Monitoring
- Open Eye
- Eagle Eye
Video Management Servers, Cameras & Analytics
Video Cloud Services
Audio
- Digital Acoustics
- Axis Audio Manager Edge
- Ademco/Honeywell
- DMP
- Bosch
- DSC
- Fundamental knowledge of LAN, WAN, and VPN networks
- CAT 5/6 wiring expertise
- Coaxial cable expertise
Intrusion Systems
Networking
Timeline
Commercial Video Provisioning Specialist
EverOn Solutions
05.2024 - Current
Commercial Video Provisioning Rep III
ADT/EverOn
03.2021 - 05.2024
Commercial Video Provisioning Rep II
ADT
07.2018 - 03.2021
Commercial Video Provisioning Rep I
ADT
10.2016 - 07.2018
Tech Support Rep II
Protection One
07.2007 - 10.2016
Tech Support Rep I
Protection One
08.2005 - 07.2007
High School Diploma -
El Dorado High School
No Degree - Communications
Butler Community College