William Puloka
North Salt Lake,UT
Summary
Dedicated material handler skilled in loading, unloading, and safety compliance. Known for optimizing efficiency and maintaining a positive attitude, consistently contributing to team success and workplace safety.
Results-driven ramp agent skilled in loading and unloading operations, with a strong focus on safety protocols and team collaboration. Experienced in adapting to fast-paced environments, ensuring timely cargo handling and operational readiness.
Adaptable professional with a robust background in material handling and ramp services. Known for commitment to safety compliance and quality control, consistently contributing to efficient operations and successful teamwork.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Material Handler
FedEx Express
Salt Lake City, UT
08.2025 - Current
- Operated material handling equipment to transport packages efficiently within facility.
- Assisted in sorting and organizing packages for timely delivery processes.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Collaborated with team members to streamline loading and unloading procedures.
- Followed safety protocols diligently to minimize workplace accidents and injuries.
- Adapted quickly to changing priorities during peak operational periods.
- Utilized handheld scanning devices for accurate package tracking and inventory management.
- Supported quality control measures by inspecting packages for damages before dispatching.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Ramp Agent
Worldwide Flight Services
Salt Lake City, UT
12.2017 - Current
- Coordinated loading and unloading of cargo, ensuring timely departures and adherence to safety protocols.
- Operated ground support equipment efficiently, maintaining operational readiness throughout shifts.
- Monitored weight and balance of aircraft loads to optimize performance and compliance with regulations.
- Trained new team members on standard operating procedures and safety measures for ramp operations.
- Developed and maintained strong relationships with airline personnel, contributing to exceptional service delivery standards.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Crew Chief
American Airlines
Houston, TX
04.2014 - 05.2016
- Supervised daily operations and ensured compliance with safety protocols.
- Coordinated crew activities to optimize workflow efficiency and service quality.
- Trained and mentored new team members on operational procedures and standards.
- Implemented process improvements that enhanced turnaround times for aircraft servicing.
- Supervised ramp operations to ensure timely aircraft arrivals and departures.
- Trained and mentored new ramp agents on safety protocols and operational procedures.
- Coordinated loading and unloading of baggage, cargo, and freight to optimize efficiency.
Education
High School Diploma -
Leuzinger High School
Lawndale06-2012
Skills
- Material handling
- Loading and unloading
- Positive attitude
- Materials handling and transport
- Hand trucks and dollies
- Optimizing efficiency
- Thrives under pressure
- Multi-tasking
- Team collaboration
- Willing to learn
- Ramp service
- Problem-solving
- Aircraft marshalling
Accomplishments
- Promoted after just 6 months of hire date due to outstanding job performance.
- Achieved on time departures for a month through effectively helping with team in the operation resulting in shared rewards of $75 distributed by employer throughout team members.
- Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
- Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks and was rewarded a $75 gift card.
Certification
- Certified Supervisor, World Flight Services - May,2023-April,2025
- Certified Crew Chief, American Airlines - January, 2015- May, 2016.
Timeline
Material Handler
FedEx Express
08.2025 - Current
Ramp Agent
Worldwide Flight Services
12.2017 - Current
Crew Chief
American Airlines
04.2014 - 05.2016
High School Diploma -
Leuzinger High School