William Purnell
Knoxville,Tn
Summary
Seasoned Operations Manager and talented leader with five years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Operations Manager
Brinks Inc.
09.2019 - 04.2024
- Successfully implemented goals to achieve KPI and forecasting PNL for each quarter
- Managed approximately 30 emails and incoming calls daily from contact with customer relations, both internal and external, to expedite any issues with routing, quality control, claims, and overall satisfaction with services provided
- Scheduling – Scheduled approximately 50 employees to cover all positions weekly and adjusted daily to cover call outs, company changes and customer needs
- Implemented Lean and Kaizen principles to improve quality control, standardized work, efficient equipment, and elimination of waste.
Route Coordinator
Brinks Inc.
09.2018 - 09.2019
- Implement innovative ideas and strategies to maximize route productivity while keeping labor margins; employee safety and security, all while supporting and increasing employee morale
- Daily contact with internal and external customers to promptly resolve all issues that arise
- Maintain CiT crew efficiency on policy changes, route standards and changes with customer needs
- Constantly checking route standards, labor margins, Smart Drive, Bams, Salesforce, Kronos, scheduling, and Geotab to identify any issues and address them as needed.
Messenger
Brinks Inc.
- Trained new employees through on the job training
- Safely maintained company vehicles and equipment
- Secured and protected customers and Brinks liabilities and assets
- Verifying / accounting for liability belonging to individual parties or businesses
- Establish and maintained strong customer service support.
Money Room Processor / Vault
Brinks Inc.
- Processed commercial cash and check deposits
- Daily inventory of banks
- Effectively processed change orders and ATM’s
- Serviced incoming and outgoing liability from competitors
- Effectively and efficiently secured liability for the following days routes.
Lieutenant
Murray Guard (Park West Hospital)
07.2009 - 10.2010
Patrol Deputy Sheriff
Knox County Sheriff’s Office
02.2006 - 04.2010
Education
GED -
Pellissippi State Community College
Knoxville, TN03.1999
Skills
- Analytical Thinking
- Microsoft Excel
- Power Point
- Leadership Skills
- Operational Planning
- Customer Satisfaction
Timeline
Operations Manager
Brinks Inc.
09.2019 - 04.2024
Route Coordinator
Brinks Inc.
09.2018 - 09.2019
Lieutenant
Murray Guard (Park West Hospital)
07.2009 - 10.2010
Patrol Deputy Sheriff
Knox County Sheriff’s Office
02.2006 - 04.2010
Messenger
Brinks Inc.
Money Room Processor / Vault
Brinks Inc.
GED -
Pellissippi State Community College
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