William P. Wyche
Jacksonville,FL
Summary
Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Overview
30
30
years of professional experience
Work History
Manager of Operations
Tax Blasters Services
06.2021 - Current
- Applied tax and accounting skills towards the servicing of clients tax needs for business and personal income taxes.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
- Increased sales revenue by implementing innovative marketing strategies and building strong customer relationships.
Admission Advisor
Kaplan University
05.2005 - 06.2021
- Conducts interviews and evaluates each prospective student based on his/her needs, desires, interests, qualifications, motivations, and commitments, and in accordance with all school policies and procedures
- Presents school information in a factual and ethical manner to prospective students and others regarding school's programs and tuition
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
- Completes and maintain all required paperwork and data entry in an accurate and timely manner
- Additionally, I work with other departments (financial aid, academics) to assist the student’s satisfaction
- Served as a positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs and services offered.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Trained new admissions staff members on department policies, procedures, and best practices, leading to a more cohesive team environment.
Technical Support
The Answer Group
05.2000 - 05.2005
- I communicate with clients, in response to service requests
- Additionally, we provide expert technical advice and input in solving technical issues for client needs in a cost effective and timely manner
- Recommends and implements enhancements in order to ensure efficiencies
- Establishes and builds client relationships
Program Manager
Community Environment
02.1998 - 03.2000
- Plan and implement instructional/behavioral programs for student
- Train and supervise staff assigned to the class
- Effectively utilize the employee evaluation process to develop and maintain acceptable standards and performance of staff
- Maintain educational and behavioral records for each student in the class
- I oversaw the safety of community-based educational sites to be used by the students
- Maintain communication with parents, guardians, group home personnel
- Maintain the 24 hour care of developmentally disabled clients and their residence
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Case Manager/ Job Developer
Beckham Hall Shelter
05.1996 - 01.1998
- Actively engaged in case management for a 125 bed homeless facility, and kept a case load of 25 clients and was responsible for their progress throughout their tenure
- Additionally, I was their job developer and was responsible for their interview and job placement while they were in the program
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
M.O.T. Foreman
Archer-Western Contractors
05.1995 - 04.1996
- Responsible for the safety of construction works over a 3 phase $30 million H.O.V
- Flyover project on the I-95
- Handle to planning and executing of traveling road-blocks and lane closure
- Oversaw and directed crawler cranes across I-95 expressway and unloaded 90 feet beams
- Set 3 ton barrier walls and lane closures
- Handle the scheduling, directing and executing of three crews around the clock
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
- Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
- Successfully mitigated risks associated with complex projects by conducting thorough risk assessments and implementing appropriate contingency plans.
- Enhanced team skills with targeted training programs, addressing gaps and fostering professional development.
Education
Certification - All Line Adjuster (6-20)
Broward College
Ft. Lauderdale, FL01.2024
Certification - ACA (Accredited Claims Adjuster)
Broward College
Ft. Lauderdale, FL01.2024
Registered Customer Service Representative (RCSR) -
Broward College
Ft. Lauderdale, FL01.2024
BA - Professional Studies
Kaplan University
01.2008
Theology, Sociology
Barry University
Miami Shores, FL01.1996
Biblical Studies
Miami Christian College/Trinity University
Miami, Fl01.1992
AA - Business Administration
Miami Dade Community College
Miami, FL01.1982
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
Accomplishments
- Certified Guardian Ad Litem
- CPR certification
- Vista Volunteer
- Presidential Club
- Chaplain for Prison Ministry
- Florida Realtor’s Association
- Florida Notary Public
- Insurance Adjuster
Relatedcourses
- Windows Word
- Excel
- PowerPoint
- Sociology
- Business Management
- Accounting
Timeline
Manager of Operations
Tax Blasters Services
06.2021 - Current
Admission Advisor
Kaplan University
05.2005 - 06.2021
Technical Support
The Answer Group
05.2000 - 05.2005
Program Manager
Community Environment
02.1998 - 03.2000
Case Manager/ Job Developer
Beckham Hall Shelter
05.1996 - 01.1998
M.O.T. Foreman
Archer-Western Contractors
05.1995 - 04.1996
Certification - ACA (Accredited Claims Adjuster)
Broward College
Registered Customer Service Representative (RCSR) -
Broward College
BA - Professional Studies
Kaplan University
Theology, Sociology
Barry University
Biblical Studies
Miami Christian College/Trinity University
AA - Business Administration
Miami Dade Community College
Certification - All Line Adjuster (6-20)
Broward College
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