William Quartuccio
Summary
Correctional Officer/PCT with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong positive rapport with prisoners,patients, and colleagues. Excellent command of detention/treatment center safety, security and emergency management protocols. Organized Supervisor with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work in adverse conditions. Safety-oriented team player with strong attendance record and customer service skills amongst a diverse customer base.
Overview
17
17
years of professional experience
Work History
Lift Mechanic/Snowmaking Supervisor
Devil's Head Resort & Convention Center
01.2023 - 03.2024
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance of chair lifts, snowmaking equipment, and ATV/side by sides.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Supervised snowmaking operations conducted by department snowmakers usually in adverse conditions at night.
- Instructed Snowmakers on the proper and safe use of ATV's and side by sides used for mountain operations.
- Instructed Snowmakers on the safe and proper implementation and repair of snowmaking equipment.
Correctional Officer/Psychological Care Tech
Wisconsin Department Of Health Services
07.2009 - 01.2013
- Reduced instances of contraband by thoroughly searching patients, patient rooms, and day room, common, and treatment areas.
- Observed and supervised patients throughout visits, meal time, recreation, and phone calls.
- Escorted patients to hospital visits.
- Assisted in the training of new correctional officers and PCT's, providing guidance on security protocol's and treatment procedures.
- Improved communication between security staff and treatment staff members by participating in daily briefings, emails, and patient notes sharing critical information about patient activities, health and well being.
- Assisted medical staff in distributing medications to patients safely while securely handling sensitive materials maintaining HIPPA compliance.
- Demonstrated cultural sensitivity when interacting with diverse populations within the treatment center, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for patients by connecting them with appropriate resources and services within the treatment facility.
- Participated in ongoing professional development courses focused on treatment related subject.
- Provided guidance and support to patients to help reintegrate in society and establish new beginnings.
- Supported the re-entry process for patients by connecting them with appropriate resources, such as job training programs and community-based services and college/vocational school applications.
- Established positive working relationships and maintained boundaries with patients.
- Administered drug tests to patients.
- Participated in recreational activities with patients such as board games and cards.
Correctional Officer
Wisconsin Department Of Corrections
07.2007 - 07.2009
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts and medical emergencies.
- Assisted in the training of new correctional officers, providing guidance on security procedures, inmate and staff safety.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Coordinated with other law enforcement personnel to exchange information.
Education
No Degree - Criminal Justice
Western Technical College
Mauston, WIHigh School Diploma -
Portage High School
Portage, WI06.1998
Skills
- Troubleshooting skills
- Leadership skills
- Customer service
- Emergency Response
- First Aid Training
- Conflict resolution skills
- Mental health awareness
- Technical aptitude
- Time Management
- Team Player
- Firearms proficiency
- Communication skills
Snowboarding, ATVs, Motocross, Hunting, Hiking, Camping, Shooting sports, reloading
I have a love for the outdoors and our natural resources and I have spent my entire life enjoying it as much as can. I grew up in the country hunting, fishing, camping, hiking, riding ATV's, dirt bikes, along with trap shooting and other shooting sports. I enjoy snowboarding and I was a snowboard instructor for many years in my youth. I also volunteer at many snowboarding events around the midwest helping my friend who is a representative for Jones Snowboards, Yes Snowboards, and NOW bindings doing board set up and discussing the equipment and its proper use. I have been through Hunter's safety and Bowhunter's safety. I also enjoy reloading my own cartridges for my firearms. I have been wanting to be Conservation Warden for most of my life, unfortunately health issues arose in 2012 which set me back until recently.
Timeline
Lift Mechanic/Snowmaking Supervisor
Devil's Head Resort & Convention Center
01.2023 - 03.2024
Correctional Officer/Psychological Care Tech
Wisconsin Department Of Health Services
07.2009 - 01.2013
Correctional Officer
Wisconsin Department Of Corrections
07.2007 - 07.2009
No Degree - Criminal Justice
Western Technical College
High School Diploma -
Portage High School
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