Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dynamic leader with proven crisis management skills and a strong track record at Vail Resorts Inc.
Hi, I’m
William Queer
Latrobe,PA
Summary
Overview
10
years of professional experience
1
Certification
Work History
White Water Adventurers
Trip Leader
04.2015 - Current
Job overview
- Guided groups of up to 100 people on scheduled tours.
- Ensured safe and enjoyable trips by maintaining a thorough knowledge of emergency procedures and first aid practices.
- Assisted in the training and mentoring of new trip leaders to facilitate their growth and development within the organization.
- Led groups on hikes, excursions, and other outdoor activities while prioritizing safety and enjoyment for all participants.
- Conducted pre-trip orientations for participants to set expectations and address any questions or concerns they may have had before departure.
- Managed trip logistics efficiently to ensure smooth transportation and accommodation arrangements for participants.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
Vail Resorts Inc
Outdoor Adventure Center Assistant Manager
06.2022 - 03.2025
Job overview
- Managed work and performance of more than 50 employees
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Collaborated with management on staff training initiatives, resulting in superior team performance.
- Oversaw maintenance tasks for equipment upkeep ensuring smooth center operations.
- Conducted employee performance evaluations, identifying areas for improvement and supporting professional development opportunities.
- Maintained compliance with company policies, industry regulations, and local ordinances throughout all aspects of center operations.
- Championed safety protocols within the facility, conducting regular inspections to identify potential hazards or violations before they became problematic issues.
- Facilitated effective communication between team members, promoting a positive work environment conducive to collaboration and problemsolving.
- Participated in budget planning activities assisting manager in achieving financial targets.
- Fostered an inclusive work culture by organizing team-building exercises leading towards better teamwork.
- Directed daily operations at busy outdoor attractions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Seven Springs Resort
Ski and Snowboard Instructor/Child Care Specialist
01.2015 - 03.2022
Job overview
- Maintained accurate records of student progress, allowing for effective communication with parents or guardians regarding their child''s development.
- Supported resort operations by assisting with lift operations, ticket sales, equipment rentals, and other guest services as needed during peak times.
- Fostered a supportive learning environment by adapting teaching styles to accommodate various skill levels and learning preferences.
- Served as a positive ambassador for the sport by encouraging new participants through friendly interactions on and off the slopes.
- Led specialized clinics focused on advanced techniques, catering to more experienced skiers and snowboarders seeking further improvement.
- Conducted group lessons for diverse age ranges, ensuring an engaging and inclusive experience for all participants.
- Contributed to the resort''s reputation for quality instruction by consistently receiving positive feedback from clients.
- Actively participated in ongoing professional development opportunities to stay current on industry trends and best practices in ski/snowboard instruction.
Education
Pennsylvania State UniversityUniversity Park, PA
Bachelor of Science from Organizational Leadership
07-2025
University Overview
- Dean's List Spring & Fall 2024
- Relevant Coursework: Collective Decision Making & Communication Skills for Leaders
- 3.9 GPA
Colorado Mountain CollegeLeadville, CO
Associate of Arts from Outdoor Recreational Leadership
08-2006
University Overview
- Professional Development: Full Year of search and rescue including: Avalanche I, Avalanche II, Wilderness First Responder, Mountain Orientation, Canyon Orientation, Swift Water Rescue
Skills
- Crisis management planning
- Proven leadership ability
- Implementation of safety measures
- Coaching and guidance
- Staff supervision
- Workforce scheduling
- Operational efficiency management
- Talent acquisition and assessment
- Conducting employee performance evaluations
Certification
- Certified PA Amusement ride Inspector.
- Forklift Training
- Cpr/First Aid
Timeline
Outdoor Adventure Center Assistant Manager
Vail Resorts Inc
06.2022 - 03.2025
Trip Leader
White Water Adventurers
04.2015 - Current
Ski and Snowboard Instructor/Child Care Specialist
Seven Springs Resort
01.2015 - 03.2022
Pennsylvania State University
Bachelor of Science from Organizational Leadership
Colorado Mountain College
Associate of Arts from Outdoor Recreational Leadership
Similar Profiles
Brandon RauBrandon Rau
River Raft Guide at White Water AdventurersRiver Raft Guide at White Water Adventurers
MEKENA MORGANMEKENA MORGAN
Manager at White Water Valley NutritionManager at White Water Valley Nutrition
LaTravius HarrisonLaTravius Harrison
Shift Lead / Customer Service at White Water CarwashShift Lead / Customer Service at White Water Carwash
Lindsey MannsLindsey Manns
Director of Operations at Amedisys HospiceDirector of Operations at Amedisys Hospice
Shawn RevoirShawn Revoir
Overhead Crane Operator at Carpenter Technology CorpOverhead Crane Operator at Carpenter Technology Corp