Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
William Quick

William Quick

construction Forman
Shawnee,Kansas

Summary

Established Telemarketer with top-notch closing talents. Patient and sensitive to customers' apprehensions and needs. Offers mastery in Word, Excel, PowerPoint, Outlook and computer dialing software. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.

Overview

10
10
years of professional experience

Work History

Construction Supervisor

Wolf Construction Services
West Des Moines, IA
06.2016 - Current
  • Supervised field crews to maximize quality and work efficiency.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Complied with safety protocols and enforced proper equipment and material usage.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.

Call Center Operations Manager

UCC Total Home/ Direct Buy
Wappimgers Falls/ Direct Buy of Kansas City/ JOCO, United States
08.2012 - 07.2016
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Supervised 18 Call Center reps in providing excellent customer service to callers requiring assistance for Buying at cost.
  • Established and oversaw performance targets for call center associates.
  • Determined quality assurance benchmarks and set standards for improvement.

Education

GED -

Washingtonville Senior High School
Washingtonville, NY

Associate of Arts - Law Enforcement

Orange County Community College
Middletown, NY

Skills

  • Specifications Conformance
  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • Residential and Commercial Projects
  • Time Management
  • Outbound Calling
  • Consumer Behavior
  • Regulatory Compliance
  • Sales Solicitation
  • Effective Customer Communication
  • Performance Goals
  • Sales Script Adjustments
  • Best Practices Management

Timeline

Construction Supervisor

Wolf Construction Services
06.2016 - Current

Call Center Operations Manager

UCC Total Home/ Direct Buy
08.2012 - 07.2016

GED -

Washingtonville Senior High School

Associate of Arts - Law Enforcement

Orange County Community College

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William Quickconstruction Forman