Summary
Overview
Work History
Education
Skills
Timeline
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William Raban

Canyon

Summary

Warranty professional with proven track record in managing warranty claims and customer service. Brings strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in conflict resolution, claim documentation, and policy adherence, valued for reliability and attention to detail. Ability to supervise individuals with wrap around services to improve customer satisfaction.

Overview

21
21
years of professional experience

Work History

Warranty Specialist

Premier Truck Group
03.2023 - Current
  • Booking warranty repair orders in a timely manner.
  • Assigning work to technicians 1 day a week .
  • Efficiently fill out warranty paper work to ensure timely and proper collaboration with other departments.
  • Coordinated with internal departments such as service and parts.
  • Identified trends in product issues, providing valuable insights for improvements and reducing future warranty concerns.
  • Performed detailed cost analyses on warrantied items helping refine pricing strategies based on actual costs incurred.
  • Analyzed historical data on warranty claims to identify recurring problems or potential areas for improvement within the organization's products or services offering.
  • Recognized patterns in customer complaints leading management towards necessary changes that improved overall user satisfaction.
  • Supported sales team by providing accurate information on products'' warranties, contributing to increased revenue through informed decision-making during the sales process.
  • Acted as a liaison between customers and company leadership, ensuring all parties were kept informed of claim status, progress, and expected outcomes.
  • Collaborated with cross-functional teams to improve product quality and reduce warranty costs.
  • Checking and updating warranty schedule as needed.
  • Creating estimates for current jobs and then accepting payments for those repair orders that require it.
  • Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
  • Checked documentation for accuracy and validity on updated systems.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Communicated effectively with staff members of operations, finance and other necessary departments.

Service Technician

Premier Truck Group
09.2019 - Current
  • Explained diagnostic findings to customers and in diagnostic stories, which outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance.
  • Inspected equipment to diagnose operational issues.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.

Aerospace Propulsion Craftsman

USAF
12.2003 - 12.2018
  • Inspected and repaired jet engines.
  • Supervised Individuals to include training and feedback on performance.
  • Delivered high-quality workmanship in the repair of engines, resulting in extended service life for essential aircraft components.
  • Enhanced engine performance by conducting thorough inspections and implementing corrective actions on aerospace propulsion systems.
  • Achieved optimal engine performance by conducting regular preventative maintenance checks on critical propulsion system components.
  • Improved aircraft reliability by meticulously maintaining and repairing various propulsion components.
  • Strengthened team cohesion through clear communication and coordination during complex troubleshooting processes involving multiple subsystems within an aircraft''s propulsion framework.
  • Increased safety standards by performing comprehensive tests and troubleshooting procedures on aerospace engines.
  • Boosted overall team productivity through effective collaboration with colleagues during the installation, removal, and replacement of aerospace engines.
  • Collaborated with colleagues in developing and refining maintenance procedures.

Education

Associates in Diesel Technology -

Amarillo College
Amarillo, TX
01-2020

Skills

  • Warranty analysis
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Reliability
  • Critical thinking
  • Adaptability and flexibility

Timeline

Warranty Specialist

Premier Truck Group
03.2023 - Current

Service Technician

Premier Truck Group
09.2019 - Current

Aerospace Propulsion Craftsman

USAF
12.2003 - 12.2018

Associates in Diesel Technology -

Amarillo College

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William Raban