Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
WILLIAM RAMIREZ
Customer Service Representive
California
Summary
Overview
16
Customer Service
Work History
Double Tree By Hilton , CA
Loss Prevention Officer/Manager on Duty
09.2023 - Current
Job overview
- Maintained high levels of alertness throughout shifts.
- Adhered strictly to all company policies related to Loss Prevention operations.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Used computers and software to generate concise reporting.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Investigated complaints and concerns to remedy unsafe situations.
Propark Mobility, CA
Valet Parking Attendant
07.2023 - Current
Job overview
- Notified management of any damage or issues with customer's vehicles immediately after inspection was completed.
- Positioned barricades and gates to maximize traffic flow through parking lot.
- Safely drove a variety of vehicle makes and models including luxury cars, vans, SUVs.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Handled account payments, collected cash and processed credit card charges.
- Organized keys for easy retrieval when customers return for their vehicles.
- Handled customer complaints in a professional manner while striving to provide satisfactory resolution.
United AirlinesSan Francisco, CA
Ramp Service Agent
07.2017 - 06.2023
Job overview
- Monitored the arrival of flights and coordinated activities with ground personnel to ensure efficient turnaround times.
- Loaded and unloaded baggage and freight from aircraft in a safe manner according to regulations.
- Reported any maintenance issues found during servicing of the plane to supervisors promptly.
- Followed safety procedures while operating ground service equipment such as tugs, belt loaders, container loaders.
- Connected electrical power units and service hoses to aircraft.
Northwest Airlines with Delta Airline mergerSeattle, WA
Reservation Sales Agent/Customer Service Associate
03.2008 - 02.2017
Job overview
- Performed daily audits of reservations to ensure accuracy and completeness of information entered into the system.
- Answered incoming calls and emails from customers to provide information on flight itinerary, rates and availability.
- Suggested additional services based on customer needs to increase revenue opportunities for the company.
- Worked with cross-functional teams to achieve goals.
Education
Business Computer Training InstituteTacoma, WA
Certification of Completion from Computer Application & Computer Functions
12-2014
University Overview
Skills
- Customer Reservations
- Detail Oriented
- Complaint Resolution
- Policy Adherence
- Phone and Email Etiquette
- Customer Service
- Decision-Making
- Organization and Time Management
- Attention to Detail
- Verbal comprehension
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In times like these, it helps to recall that there have always been times like these.
Certification
First Aid CPR, Double Tree by Hilton - 25Aug2023
Timeline
Loss Prevention Officer/Manager on Duty
Double Tree By Hilton
09.2023 - Current
Valet Parking Attendant
Propark Mobility
07.2023 - Current
Ramp Service Agent
United Airlines
07.2017 - 06.2023
Reservation Sales Agent/Customer Service Associate
Northwest Airlines with Delta Airline merger
03.2008 - 02.2017
Business Computer Training Institute
Certification of Completion from Computer Application & Computer Functions
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