Summary
Overview
Work History
Skills
Projects and initiatives
Training and Certifications
Timeline
Generic

William Ramos

Fleming Island,FL

Summary

Ambitious IT professional who is known for maintaining reliable and consistent uptime figures. Dedicated to providing business continuity through system security and availability. Skilled controller of hardware, software and security services to optimize software and network security for businesses of all sizes.

Overview

6
6
years of professional experience

Work History

System Administrator/Security Analyst

Empyreal Logitstics
Melbourne, FL
07.2022 - Current
  • Use Tenable software to track network traffic/ Vulnerability management.
  • Use Microsoft defender/Unifi software for security monitoring tools
  • Use Atlassian/Jira software for ticket management
  • Manage camera system related devices/IP addresses with cradlepoint software
  • Use of Automox for patching/updating devices on network
  • Installed and maintained firewalls to secure on-site and cloud-based hardware against unwanted intrusions.
  • Automated repetitive administrative tasks to shorten work times and reduce required personnel.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Created configuration guides for deploying new desktops, laptops and mobile devices.
  • Set up, optimized and managed network equipment.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Managed security systems projects from concept to completion.
  • Communicated status to management and internal clients, remediate issues, hold vendors and service providers accountable, control costs, and meet due dates and deliverables.
  • Developed, troubleshot, and maintained facility and vehicle communications as well as tracking and security systems to ensure strict compliance with security protocols.
  • Managed and maintained vehicle communication, access, and tracking systems through effective utilization of physical and electronic locking and tracking software and mechanisms.
  • Managed and revoked employee facility access utilizing physical security devices and electronic access management system.
  • Coordinated extensively with on-site operations and personnel, such as the logistics and vault management units.
  • Responded to security system support requests from branch personnel. Identify and resolve issues.
  • Ensured facility security cameras are operational and configured properly to ensure efficient and accurate video footage.
  • Monitored, maintained, and troubleshot remote connectivity to facility and vehicle communications, tracking, security, and camera systems.
  • Communicated with security system vendors and recommend improvements, upgrades, and changes to facility and vehicle tracking and security systems.
  • Leveraged systems, equipment, and processed redesign to drive continuous improvement in cost, quality, and efficiency.
  • Tested, updated, and deleted systems and services to ensure strong functionality and optimization.
  • Ensured security systems are protected from physical harm, viruses, unauthorized users, and damage to data by developing and implementing systems security procedures
  • Conducted staff and department meetings. Establish a culture of teamwork, respect, feedback, accountability, and effective execution per established timelines and deliverables.
  • Managed change through effective integration of departmental changes and new processes
  • Managed network-related projects from concept to implementation..

IT Support Specialist

MacAljon
Hinesville, GA
10.2021 - 07.2022
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
  • Installed and supported desktop software titles and add-ons.
  • Removed and replaced old hardware during routine upgrades and system repairs.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Used proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Used remote login tools to assist clients with technical and product questions.

Logistics Specialist

Air Force
Fayetteville, NC
10.2017 - 10.2021
  • Maintained over $2.5 Billion in resources, Facilities for 24/7 Rapid Global Mobility Capes for the Department of Defense Response force
  • Performed and managed critical top secret movements through the use of the U.S. Air Force $1 Billion logistics system Global Air Transportation Executive System (GATES)
  • Coordinated export of 3 tons of Guardian Angel systems for NASA/Space-X
  • Diminished mission lags by going above and beyond to meet escalated demands.
  • Managed an excess of 50 Airman through providing $25 million in COVID medical equipment to South America to help battle against Global Pandemic
  • Aided in migration of over 30,000 Afghanistan citizens during the closure of Bagram Air Base.

Skills

  • Proficient in tracking network traffic/ Vulnerability management with the use of Tenable software knowledge
  • Security monitoring skillset from monitoring all networks and devices from Microsoft Defender and Unifi softwares
  • Manage all devices/Network IP addresses from Cradlepoint software
  • Proficient in JIRA ticketing systems
  • VLAN/LAN management and creation
  • Patching/ updating systems from Automox
  • Proficient in Cortex XDR malware Detection
  • Proficient in NinjaONE IT management processes
  • Proficient in ConnectWise remote monitoring processes
  • Proficient in Zendesk Ticketing processes
  • Proficient in Alibi NVR/ Camera systems
  • Proficient in Microsoft Excel/Word/365/Teams
  • Windows Active directory
  • Azure Active directory
  • Sonic wall net Extender (VPN)
  • Computer setup/ troubleshooting
  • Efficient in following up on the latest security risk while looking into SANS/ CISA websites
  • IP Camera Troubleshooting
  • Performed SSL scans using SSLlabs
  • Attention to Detail
  • Customer Service Support
  • Troubleshooting Software/Hardware Issues
  • Proficient in Command Line Interface (CLI)
  • Active Directory Experience
  • New Program Installations
  • Multitasking and Prioritization
  • Conflict Resolution
  • Positive and Upbeat
  • LAN and WAN Assessment
  • Adaptable and Flexible
  • Computer Systems Installation
  • IP Addressing and Subnetting
  • Virtual Machine Operation
  • Network Firewall Management
  • server repair/installation knowledge, knowledge of main internal components of a system, experience with replacement of these parts
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Virtualization Technologies
  • Knowledge of troubleshooting issues related to Active Directory topology, and related features in a domain environment experience

Projects and initiatives

  • Integrated the use of Wireshark and other packet sniffing tools to better secure company traffic.
  • Responsible for implementing a new time tracking application to allow employees to log their time, job descriptions, and productivity on a daily basis from their mobile devices. I am responsible for troubleshooting tiers 1 through 2 issues regarding the newly implemented application such as if the application isn’t allowing the employee to input data, which is usually caused by a software error.
  • Ive recently started to develop skills related to SQL, such as inputting newly hired employee data into our database or updating records for promoted employees.
  • I routinely inherit and resolve around 40 to 50 tickets a day from our ticketing service. The request type could be related to software or hardware issues such as troubleshooting windows applications that aren’t working for our employees or figuring out physical connection issues with workstations.

Training and Certifications

  • Department of Defense Secret Clearance
  • New Horizions Information Technology Training boot camp Graduate (10/21/2022)
  • Comptia A+ Certified
  • Comptia Network+ Certified
  • Comptia Security+ Certified
  • Comptia Cysa+ Certified
  • Comptia CASP+ Certified
  • Comptia CSIS IT operational specialist Certified
  • Comptia CIOS IT operational specialist certified
  • (Expected 2024)CISA

Timeline

System Administrator/Security Analyst

Empyreal Logitstics
07.2022 - Current

IT Support Specialist

MacAljon
10.2021 - 07.2022

Logistics Specialist

Air Force
10.2017 - 10.2021

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William Ramos