Summary
Overview
Work History
Education
Skills
Timeline
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William Ramos

Lumberton,TX

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Customer Retention Specialist

Focus Services Inc.
02.2025 - Current
  • Contributed to company growth by upselling additional products and services during support interactions.
  • Streamlined communication channels for increased efficiency in addressing customer concerns.
  • Leveraged data-driven insights to fine-tune retention strategies, leading to increased success rates over time.

Driver

Lyft
02.2016 - Current

Assistant Community Manager

Certified Apartment Staffing
09.2024 - 02.2025
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.

Flight Attendant

Mesa Airlines
02.2021 - 08.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.

Delivery Driver

Papa John's Pizza
03.2011 - 12.2017
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

Education

No Degree - Certified Nursing Assistant

Lamar State College
Port Arthur, TX
08-2001

GED -

Vidor AIMS Highschool
Vidor, TX
05-1999

Skills

  • Customer service experience
  • Patience and tolerance
  • Customer service background
  • Outstanding interpersonal skills
  • Teamwork
  • Calm and professional under pressure

Timeline

Customer Retention Specialist

Focus Services Inc.
02.2025 - Current

Assistant Community Manager

Certified Apartment Staffing
09.2024 - 02.2025

Flight Attendant

Mesa Airlines
02.2021 - 08.2024

Driver

Lyft
02.2016 - Current

Delivery Driver

Papa John's Pizza
03.2011 - 12.2017

No Degree - Certified Nursing Assistant

Lamar State College

GED -

Vidor AIMS Highschool

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