William Raska
Durham,NC
Summary
I am an experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds. I am also an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Maintaining customer satisfaction is a prime goal of mine, and making people happy is what I strive for in life.
Overview
3
3
years of professional experience
Work History
Lifeguard
Woodcroft Swim And Tennis Club
05.2022 - Current
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Provided friendly customer service to guests and addressed concerns.
- Promoted water safety awareness with educational presentations to community groups.
- Demonstrated complex problem-solving skills in the face of problems and unpleasant circumstances.
Front of House Staff Member
Chik-Fil-A
08.2021 - 11.2021
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
Education
Bachelor of Science - Psychology
Appalachian State University
Boone, NC05.2027
Skills
- Effective problem-solver
- Strong communicator
- Physical Fitness
- General Maintenance
- Complex Problem-Solving
- Patience and Empathy
- Critical Thinking
- Team building
Accomplishments
- National Honor Society: 2021-2023
- Chancellor's List: 2023-present
Timeline
Lifeguard
Woodcroft Swim And Tennis Club
05.2022 - Current
Front of House Staff Member
Chik-Fil-A
08.2021 - 11.2021
Bachelor of Science - Psychology
Appalachian State University
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