Summary
Overview
Work History
Education
Skills
Timeline
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WILLIAM RAUSCHER

AKRON,OH

Summary

Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.

Overview

43
43
years of professional experience

Work History

Field Service Technician

Meritech
Akron, OH
02.2013 - 01.2023
  • Collaborated with other technicians to resolve complex issues quickly and efficiently.
  • Assisted with training of junior technicians in proper installation techniques and safety protocols.
  • Completed all necessary paperwork for service calls in a timely manner.
  • Repaired and maintained production machinery in accordance with manufacturer specifications.
  • Performed routine maintenance on machinery to ensure optimal performance.
  • Replaced faulty parts or components following diagrams or blueprints.
  • Performed troubleshooting on electronic circuits and systems.
  • Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
  • Maintained customer records and updated software applications as required.
  • Performed annual and preventive system service maintenance.

Shop Manager

Boecore
Akron, OH
02.2001 - 04.2013
  • Conducted regular stock takes to ensure accurate inventory records.
  • Developed and implemented procedures for the efficient operation of the shop.
  • Responded to customer inquiries in a timely manner.
  • Tracked stock levels on a regular basis to avoid out-of-stock situations.
  • Utilized technology to improve operational efficiency and customer engagement.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

General Manager

Ohio Business Machines
Akron, OH
05.1980 - 03.1999
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Supervised employees through planning, assignments, and direction.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delegated work to staff, setting priorities and goals.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

High School Diploma -

Berea-Midpark High School
Berea, OH
06-1974

Skills

  • Electrical Troubleshooting
  • Customer Service
  • Emergency Response
  • Quality Assurance
  • Work Order Management
  • System Installation
  • Inventory Management
  • Problem-Solving

Timeline

Field Service Technician

Meritech
02.2013 - 01.2023

Shop Manager

Boecore
02.2001 - 04.2013

General Manager

Ohio Business Machines
05.1980 - 03.1999

High School Diploma -

Berea-Midpark High School

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WILLIAM RAUSCHER