William Ray
Southaven
Summary
Dynamic IT Systems Analyst Specialist with a proven track record at Sedgwick Claims Management Services Inc., excelling in IT asset management and effective communication. Skilled in requirements documentation and fostering teamwork, adept at driving strategic initiatives and solving complex problems.
Thrives in dynamic environments, developing skills in system analysis, data management, and network security. Demonstrated ability to identify and resolve complex technical issues, ensuring smooth operations. Seeking to apply these transferrable skills in new and challenging field.
Overview
12
12
years of professional experience
Work History
IT Systems Analyst Specialist
Sedgwick Claims Management Services Inc.
05.2019 - Current
- Helped design and implement improvements to optimize functionality.
- Developed thorough documentation of systems, procedures, and best practices for ease of reference and knowledge sharing among team members.
- Designed custom interfaces to support business operations and meet specific organizational needs.
- Planned and designed system improvements to meet changing demands.
- Evaluated existing technology infrastructure regularly to identify areas for improvement or potential cost savings opportunities.
- Maintained clear communication channels with stakeholders, providing timely updates on project progress and addressing concerns as needed.
- Performed analysis on recurring issues leading to enhanced troubleshooting methods which ultimately increased overall system stability.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Material Handler
FedEx
04.2016 - 05.2019
- Adhered to all safety procedures to create a work environment free from hazards, notably fire, natural gas, and radioactive materials
- Helped lead a close-knit team environment to ensure planes were able to launch on time, safely, and with all needed materials
- Adapted to working in an environment prone to sudden changes, leading to the ability to think clearly and prioritize in times of stress
- Managed container inventory and material supplies, restocking as needed
- Operated heavy machinery such as a tow tractor in order to transport packages to and from planes
Contract Analyst
CTSI-Global
05.2013 - 06.2015
- Supervised other analysts to ensure contracts were completed in a timely manner, and provided assistance as needed
- Received incoming contracts and other documents directly from clients, established deadlines and tracking information, and facilitated transitional workflow to other members of my team
- Reviewed, prepared and created Excel spreadsheets for transportation rate contracts
Education
Bachelor of Arts - Business Information Technology
University of Memphis
Memphis, TN05-2018
Skills
- IT asset management
- Reporting skills
- Requirements gathering
- Requirements documentation
- Business process improvement
- Effective communication
- Project planning
- System improvements
- Problem-solving
- Written communication
Timeline
IT Systems Analyst Specialist
Sedgwick Claims Management Services Inc.
05.2019 - Current
Material Handler
FedEx
04.2016 - 05.2019
Contract Analyst
CTSI-Global
05.2013 - 06.2015
Bachelor of Arts - Business Information Technology
University of Memphis
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