William Raynor
Little River,SC
Summary
Dynamic Account Manager with a proven track record at Safety-Kleen, adept in client relationship development and leveraging strong communication skills to foster trust and satisfaction. Expert in navigating complex sales cycles and enhancing team performance, resulting in significant market presence expansion. Demonstrates exceptional ability in conflict resolution and strategic sales planning.
Overview
36
36
years of professional experience
Work History
Account Manager
Safety-Kleen
Raleigh, NC
09.2022 - Current
- Provided technical assistance during product demonstrations or presentations.
- Managed client grievances in a timely manner to ensure consistent customer satisfaction.
- Oversaw numerous accounts concurrently, ensuring timely completion.
- Highlighted key aspects of product offerings to potential clients during meetings.
- Leveraged CRM systems to oversee customer engagements, identify sales chances, and document account histories.
Account Manager - Outside Sales
Multiple Companies
Florence, SC
04.2001 - 08.2022
- Executed market research to uncover sales opportunities and assess customer demands.
- Led business reviews to understand client needs.
- Met all customer requirements promptly while maintaining high quality standards.
- Maintained client relationships to ensure high levels of satisfaction.
- Created presentations showcasing value of services and products for prospective clients.
- Effectively managed sales funnel and accurately forecasted requirements across industry accounts.
- Formulated and executed plans to boost sales and expand market presence in designated area.
- Delivered technical support for demos and troubleshooting sessions with customers or prospects.
- Enhanced profitability through targeted vendor and supplier negotiations.
- Mediated conflicts between customers and partners, maintaining satisfaction.
- Enhanced team performance through innovative ideas.
- Maintained effective time management to achieve project deadlines.
- Engaged customers in conversation using strong interpersonal skills.
Police Officer
City Of Florence, South Carolina
Florence, SC
03.1993 - 04.2001
- Provided testimony in court when necessary concerning investigations conducted.
- Conducted law enforcement patrol operations in designated areas efficiently.
- Collaborated with teammates to execute service initiatives.
- Cultivated positive relationships between community leaders and public through courteous behavior.
- Employed conflict resolution strategies to calm volatile situations.
- Guided citizens on crime prevention techniques.
- Responded to calls and resolved complaints while delivering community-focused police services.
- Assessed suspicious behavior and monitored unusual situations.
- Conducted interviews with witnesses to gather vital case details.
Prevention Specialist
Florence County Commission on Alcohol & Drug Abuse
Florence, SC
01.1989 - 03.1993
- Assisted in coalition building efforts to lower underage drinking rates in the community.
- Delivered counseling services to individuals facing substance abuse challenges.
- Coordinated educational initiatives to highlight substance abuse risks.
- Customized treatment plans reflecting individual diagnoses.
Education
Bachelor of Science - Psychology
Francis Marion University
Florence, SC05-1986
Skills
- Client Relationship Development
- Fostering Client Trust
- Strong Communication Skills
Timeline
Account Manager
Safety-Kleen
09.2022 - Current
Account Manager - Outside Sales
Multiple Companies
04.2001 - 08.2022
Police Officer
City Of Florence, South Carolina
03.1993 - 04.2001
Prevention Specialist
Florence County Commission on Alcohol & Drug Abuse
01.1989 - 03.1993
Bachelor of Science - Psychology
Francis Marion University
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