William Ready
Grand Prairie
Summary
Experienced professional with a strong focus on interpersonal skills and dedication to continuous learning and development within the insurance industry. Brings valuable assets to any team, able to quickly grasp complex information and apply analytical skills effectively. Expertise in claims assessment and customer interactions within a high-pressure insurance environment has honed skills in evaluating complex situations and providing clear, actionable recommendations. Seeking to transition into a new field to leverage analytical and problem-solving capabilities. Ready to utilize and further enhance communication and problem-solving skills for seamless collaboration and effective solutions in any professional setting. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
Certification
Work History
Total Loss Adjuster
Pilot Catastrophe Services
10.2024 - Current
- Assessed damages and prepared detailed reports to support claims decisions
- Developed and maintained relationships with claimants and other stakeholders
- Researched applicable laws and regulations to determine coverage obligations
- Analyzed complex claims to determine validity and appropriate settlement amounts
- Submitted claims to insurance carriers for payment
- Analyzed claims data to identify patterns and trends
- Supported colleagues during periods of high claim volume by assuming additional caseloads when needed.
- Achieved faster settlement agreements through effective negotiation tactics and clear communication skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Business Administration
Alcorn State University
12.2022
Skills
- Microsoft Office
- Microsoft PowerPoint
- Data entry
- Computer Literacy
- Microsoft Excel
- Effective Time Management
- Adaptability
- Negotiation
- Fast Learner
- Customer Service
- Damage assessment
- Claims investigation
Languages
English
Certification
- Public Adjuster License – Texas Department of Insurance.
- Property & Casualty License – Oklahoma Department of Insurance.
- Property & Casualty License – Louisiana Department of Insurance.
- Property & Casualty License – South Carolina Department of Insurance.
- Microsoft Office Specialist (MOS) Certification
Timeline
Total Loss Adjuster
Pilot Catastrophe Services
10.2024 - Current
- Public Adjuster License – Texas Department of Insurance.
- Property & Casualty License – Oklahoma Department of Insurance.
- Property & Casualty License – Louisiana Department of Insurance.
- Property & Casualty License – South Carolina Department of Insurance.
- Microsoft Office Specialist (MOS) Certification
Bachelor of Science - Business Administration
Alcorn State University
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