William Reed
Powell,OH
Summary
Seasoned Customer Associate with fifteen years of experience seeking remote or hybrid position. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
20
20
years of professional experience
Work History
Stay At Home Parent
-
07.2019 - Current
- Parental volunteer at Pathfinders Club to help train children with character development, self-confidence, and self-reliance through participation in a wide range of outdoor activities such as camping, hiking, and other team building adventures.
- Volunteer assistant coach for youth soccer.
Customer Service Associate
Adecco Staffing, USA
01.2023 - 04.2023
- Assisted current and former Big Lots employees during 2023 tax season with questions, concerns, or errors regarding their W-2 tax forms, current tax withholdings, and paychecks, etc.
- Resolved issues with associates logging in to mybiglots.net portal website while walking them through the step by step process to gain access.
- Answered customer telephone calls and emails promptly to resolve time sensitive tax inquiries.
- Actively listened to associates and escalated major issues to supervisor.
- Offered advice and assistance to associates, paying attention to special needs or wants.
- Worked 100% remotely and independently from home until contract was completed upon end of 2023 tax season.
Customer Solutions Representative II
InnoSource
06.2020 - 05.2021
- Returned working with Nexeo Plastics via InnoSource as thermoplastic resin account manager to regional manufacturers.
- Worked 100% remotely and independently from home to manage over 700 inside customer accounts with medium call volume and immensely high email volume.
- Entered, confirmed, and updated orders in SAP while also being first point of contact for new customers.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Performed daily reports on multi-million-dollar list of pending sales viewed by executive management.
- Coordinated with buyers, sellers, warehouses, and logistics on orders and also tracked shipping material to ensure on time delivery.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Abided by all Federal and State laws including the United States-Mexico-Canada Agreement.
- Resolved problems including customer complaints, contaminated materials, pricing discrepancies on invoices, late deliveries, expedited deliveries, etc.
- Assisted with compliance for Safety Data Sheets, Certificate of Analysis, REACH, RoHS, Prop 65, USMCA; assist in audits with clients as needed.
Customer Solutions Representative II
Nexeo Plastics
07.2007 - 07.2019
- Account manager for thermoplastic resin to manufacturers within regional territory in fast paced environment.
- Communicated directly with clients and sales agents to achieve ideal customer sales experience along with occasional travel.
- Abided by all Federal and State laws including former North American Free Trade Agreement and current United States-Mexico-Canada Agreement.
- Resolved problems including customer complaints, contaminated materials, pricing discrepancies on invoices, late deliveries, expedited deliveries, etc
- Entered, confirmed, and updated sales orders to customers through SAP computer system while also being first point of contact for new customers.
- Performed daily reports on multi-million-dollar list of pending sales viewed by executive management.
- Coordinated with buyers, sellers, warehouses, and logistics on orders and also tracked shipping material to ensure on time delivery.
- Assisted with compliance for Safety Data Sheets, Certificate of Analysis, REACH, RoHS, Prop 65, NAFTA, USMCA; assist in audits with clients as needed.
- Managed approximately 120 outside customer accounts with medium call volume and medium email volume.
- Initial group member of Fusion "Early Warning" improvement team.
- "Sales Excellence Contributor" award winner 2014, 2016, and 2018.
Loan Officer
Home 123 Mortgage
12.2005 - 06.2007
- Self-generated leads and applicants for subprime home loans.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Effectively handled medium to high customer call volume.
Sales Associate
Crown Chrysler Jeep Kia Of Dublin
01.2005 - 12.2005
- Provided positive first impressions to welcome existing, new, and potential customers.
- Understood automobile inventory by studying characteristics, capabilities, and features.
- Turned customers into buyers by matching them with their ideal car.
- Answered customer questions about sizing, accessories, and merchandise care.
- Consistently met or exceeded monthly sales goals for new and previously owned vehicles.
- Provided excellent customer service including after purchase assistance.
Construction Laborer
Recreation Equipment Installers
07.2003 - 12.2004
- Installed and removed gym equipment such as basketball hoops, backboards, wall pads, dividing curtains, climbing ropes, etc.
- Utilized scissor lifts, genie lifts, hammers, saws, drills, levels, and fastening devices to complete projects.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Traveled extensively throughout Ohio to numerous schools, churches, and recreation centers.
- Abided by all Occupational Safety and Health Administration (OSHA) guidelines.
Education
Columbus State Community College
Columbus, OHHigh School Diploma -
Worthington Kilbourne High School
Worthington, OH06.1997
Skills
- Customer Account Management
- Verbal and Written Communication
- Document and Records Management
- Problem Resolution
- Safety Regulations
- Software Troubleshooting
- Negotiation
- Salesforce
- SAP
- MS Office Proficiency
Timeline
Customer Service Associate
Adecco Staffing, USA
01.2023 - 04.2023
Customer Solutions Representative II
InnoSource
06.2020 - 05.2021
Stay At Home Parent
-
07.2019 - Current
Customer Solutions Representative II
Nexeo Plastics
07.2007 - 07.2019
Loan Officer
Home 123 Mortgage
12.2005 - 06.2007
Sales Associate
Crown Chrysler Jeep Kia Of Dublin
01.2005 - 12.2005
Construction Laborer
Recreation Equipment Installers
07.2003 - 12.2004
Columbus State Community College
High School Diploma -
Worthington Kilbourne High School
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