WILLIAM REID
Springfield ,IL
Summary
Hands-on, results-oriented proven leader with 8+ years of experience in the repositioning and managing commercial real estate properties, focusing on implementing value-add repositioning strategies and lease-up initiative to stabilize operations and increase value for multi-family and hotel/hospitality assets.
Overview
9
9
years of professional experience
Work History
Property Manager
Capitol Plaza
09.2024 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Property Operations Manager
Lookaway APTS.
01.2019 - 09.2024
- Develop and implement property operation plans, monitored capital investment projects and developed marketing strategies.
- Analyze market surveys to increase rents and compete with similar properties in the sub-market.
- Select and negotiate contracts with third party service providers.
- Manage and train on-site team consisting of leasing personnel, maintenance staff, porters and contractors in stabilization strategies to improve tenant retention and increase rental income.
Hospitality Manager
Hilton Americas
04.2016 - 03.2019
- Proven track record of managing and supervising operations of lodging facility at a premiere flagged hotel to ensure guest satisfaction and enhance the facility's reputation among patrons. Duties include (but not limited to) hiring and training employees, managing budgets, inventory, appliances, furniture, fixtures and equipment. Implemented resolutions to address guest issues.
Education
High School Diploma -
Ashbrook High school
Gastonia, NC06.1994
Skills
- Fair Housing Act Facilitator
- Property Operations Management
- Construction Management
- Develop Lease-up Campaign
- REO / Bank Owned Strategies
- Market / Comparable Research
- Site Inspections
- Relationship Management
Timeline
Property Manager
Capitol Plaza
09.2024 - Current
Property Operations Manager
Lookaway APTS.
01.2019 - 09.2024
Hospitality Manager
Hilton Americas
04.2016 - 03.2019
High School Diploma -
Ashbrook High school
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