William Reid
Memphis,TN
Summary
Proficient sales and customer service representative with a strong focus on lead generation and customer service excellence. Demonstrated ability to enhance customer understanding and satisfaction while driving sales growth through effective communication and objection handling. I have a proven track record in identifying customer needs, and achieving sales quotas.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Sales Agent
Private Company
Memphis, Tennessee
04.2022 - 06.2025
- Developed strong relationships with clients to enhance customer loyalty.
- Utilized sales software to track leads and manage customer interactions.
- Collaborated with team members to strategize effective sales approaches.
- Provided customer service over the phone when handling and resolving very complex customer needs.
Mobile Sales Consultant
AT&T
Collierville, Tennessee
08.2021 - 03.2022
- Demonstrated product features and benefits to enhance customer understanding.
- Became proficient in serving and selling to our customers, while providing a world-class customer experience, and building customers' trust.
- Collaborated with team members to achieve monthly sales goals and targets.
- Approached service and sales needs with composure, integrity, and compassion.
- I developed a sales approach that helped increase my sales target by 15% in month 3.
Assistant Store Manager
Tuesday Morning
Cordova, Tennessee
03.2016 - 08.2021
- Assisted in managing daily store operations and employee scheduling.
- Trained and mentored new staff on customer service protocols.
- Oversaw inventory management and ensured accurate stock levels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints in person and over the phone from customers by empathetically listening, recording details and offering solutions.
Education
High School Diploma -
Craigmont High School
Memphis, TN05-2015
Skills
- customer relationship management
- Communication skills
- Objection handling
- Leads generation
- Product sales
- Problem-solving abilities
- time management
- Microsoft Office
Certification
- Sales Development Representative Intern for CourseCareers Jan 2023-August 2023
Timeline
Direct Sales Agent
Private Company
04.2022 - 06.2025
Mobile Sales Consultant
AT&T
08.2021 - 03.2022
Assistant Store Manager
Tuesday Morning
03.2016 - 08.2021
High School Diploma -
Craigmont High School
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