Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

William Reinhard

Bristow,VA

Summary

Dynamic professional with extensive experience at Wintergreen Resort, excelling in customer service and safety procedures. Proven ability to enhance guest experiences while effectively managing equipment maintenance and collaborating with teams. Skilled in project management and data analysis, ensuring optimal performance in high-pressure environments. Committed to delivering exceptional results and fostering a welcoming atmosphere.

Overview

6
6
years of professional experience

Work History

Golf Services Assistant

Wintergreen Resort
Nellysford, Virginia
06.2025 - Current
  • Coordinated tournament logistics by implementing rules and scheduling tee box placements and pin locations.
  • Welcomed guests by providing property information and ensuring readiness for their golf experience.
  • Managed outside services employees to ensure a welcoming atmosphere and prepared carts/ practice facility for guest use.

Mountain Host/Safety Patrol

Wintergreen Resort
Roseland, VA
12.2019 - Current
  • Worked closely with mountain operations to assist in trail maintenance, signage, opening, closing, and lift evacuations when needed.
  • Ensured the safety of guests by patrolling ski trails, responded swiftly to on-mountain medical emergencies, and enforced resort policies.
  • Delivered exceptional guest service by offering assistance, directions, and safety education to skiers and snowboarders of all ability levels.

Outside Service Attendant

Wintergreen Resort
Roseland, VA
04.2021 - 05.2025
  • Provided exceptional guest service by assisting with golf bags, carts, and equipment for members and resort guests at a high-end mountaintop golf course.
  • Offered course knowledge, directions, and service with a courteous and welcoming demeanor to promote a positive, upscale environment.
  • Prepared and maintained the driving range, practice facilities, and golf cart fleet daily to ensure readiness and a professional appearance.

Food and Beverage Attendant

Hilton Garden Inn Hotel
Fairfax, VA
08.2022 - 12.2023
  • Delivered exceptional guest service in both restaurant and banquet settings, ensuring a welcoming and efficient dining experience.
  • Managed multiple tables and large event groups with speed and accuracy, maintaining attention to detail in a fast-paced environment.
  • Coordinated effectively with kitchen and event staff to coordinate timing, dietary needs, and special requests.

Grounds Crew Member

Potomac Nationals
Woodbridge, VA
04.2019 - 09.2019
  • Maintained and prepared the field and stadium grounds before, during, and after games, ensuring optimal playing conditions and players' safety.
  • Excluded daily tasks include mowing, edging, dragging the infield, chalking baselines, and setting up batting practice equipment.
  • Collaborated with other crew members and stadium staff to uphold a clean, professional, and fan-friendly environment.

Education

BBA - Business Management

Marshall University
Huntington, WV
05-2025

Skills

  • Project management
  • Data analysis
  • Customer service and relations
  • Team collaboration
  • Effective communication
  • Microsoft Excel proficiency
  • Time management
  • Tourism expertise
  • Negotiation skills
  • Hospitality management

Affiliations

  • The Stampede Athletics Student Leadership Board 2022-2024
  • Member of Baptist Campus Ministries and Campus Collective 2021-2025
  • Intramural sports at Marshall University 2021-2025

Accomplishments

  • Marshall Magna Cum Laude Graduate

References

References available upon request.

Timeline

Golf Services Assistant

Wintergreen Resort
06.2025 - Current

Food and Beverage Attendant

Hilton Garden Inn Hotel
08.2022 - 12.2023

Outside Service Attendant

Wintergreen Resort
04.2021 - 05.2025

Mountain Host/Safety Patrol

Wintergreen Resort
12.2019 - Current

Grounds Crew Member

Potomac Nationals
04.2019 - 09.2019

BBA - Business Management

Marshall University

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