Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Resor

Cincinnati,OH

Summary

Bringing integrity and charisma to the work environment while growing as a professional is the goal. With a solid foundation and success in management paired with current success in a high pressure, competitive sales environment it's time for the next level.

Overview

14
14
years of professional experience

Work History

Product Specialist

McCluskey Chevrolet
05.2016 - Current
  • Continually expanding knowledge of product line
  • Mark of Excellence award winner 2019, 2020, 2021
  • Established long term customer base with a very high satisfaction rate
  • Our dealership has increased sales YOY every year and is currently the number one volume Chevrolet dealership in the world for 3 years in a row

General Manager

FORNO Osteria & Bar
07.2015 - 05.2016
  • Interviewed, hired and cultivated FOH staff for brand new concept.
  • Established core operating systems and procedures, training programs for employees as well establishing operational relationships and contracts with purveyors, vendors and facility maintenance personnel.
  • Grand Opening August 8, 2015
  • Cincinnati Magazine Top 10 Best New Restaurants December 2015
  • Cincinnati Magazine 8th Best Restaurant March 2016
  • Created very positive relationships with our patrons and private investor VIP house account holders.

Assistant General Manager

Logan's Roadhouse
11.2013 - 07.2015
  • Performed as the LBW/Training Manager, Kitchen Manager and I also had the privilege of being the Assistant General Manager. Our Colerain location had the distinction of being the only unit in our 8 store region to post positive comparison sales in 2014, up 2.58%.
  • Established and improved operating systems to bring costs under control, increase profitability and maintain high standards of cleanliness. Always seeking out talent and providing a deserved opportunity for growth and advancement was a satisfying priority.
  • As acting Kitchen Manager we posted the highest NSF inspection scores in the 7+ year history of the Colerain unit with an annual average of 94.9%. We increased profitability in the kitchen by decreasing turnover and consistently posting food costs among the best in the company.
  • Guest satisfaction scores rose 17% in my last 11 months and our store rose to a Top 25 performing store out of 229 stores in the entire company during my tenure.
  • As an AGM I supported my GM in day to day operations, administrative duties and was fully responsible for the unit and staff in his absence.
  • I was rated as GM ready and was next in line for my own store in our region.

Manager

Fricker's USA
07.2012 - 11.2013
  • While at Fricker's corporate training unit I implemented safe food handling procedures such as proper labeling, dating and rotation of product, safe knife handling practices and proper use of chemicals. I also improved organization and cleanliness in FOH operations and personally fixed and maintained neglected areas of the facility.
  • Participated in interviewing of 120 prospects, hiring and training of 40 employees, staging of renovated 9,600 square foot facility while also working with my management team to establish core BOH/FOH operating systems, procedures and standards for new unit opened March 2013.
  • Our unit surpassed the other 22 Fricker's locations in every item sales competition our opening year.
  • While I was acting Kitchen Manager we achieved the highest ever posted QHC score of any Fricker's location since 1985.

Manager

Carrabba's Italian Grille
01.2009 - 06.2012
  • Oversaw day to day FOH and BOH operations of up to 40 employees while upholding unwavering standards in a team environment to deliver fresh, quality food prepared in a scratch kitchen and the absolute highest level of hospitality.
  • Hitting target percentages for food and labor costs. As acting Kitchen Manager I brought food costs down 1.5%.
  • Maintaining positive working relationships with purveyors.
  • Being a positive, outgoing member of our community and giving back to those who made our restaurant successful.
  • During 2010-2011 our unit enjoyed a 9.8% annual sales increase, 18% turnover decrease and achieved the distinction of being a Top 25 store out of 232 stores for annual comparison sales.

Education

High School Diploma -

Walnut Hills
Cincinnati, OH
1995

Skills

  • Tracking and Documentation
  • Resolving Problems and Incidents
  • Troubleshooting Network Issues
  • Collaborative Team Player
  • Issue and Resolution Tracking
  • Organizational Skills

Timeline

Product Specialist

McCluskey Chevrolet
05.2016 - Current

General Manager

FORNO Osteria & Bar
07.2015 - 05.2016

Assistant General Manager

Logan's Roadhouse
11.2013 - 07.2015

Manager

Fricker's USA
07.2012 - 11.2013

Manager

Carrabba's Italian Grille
01.2009 - 06.2012

High School Diploma -

Walnut Hills

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William Resor