Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline

William Retter

Mishawaka,IN
Try not to become a man of success. Rather become a man of value.
Albert Einstein

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Enterprise
08.2019 - Current
  • Assisted in daily operational activities to ensure efficient workflow and team collaboration.
  • Supported management in implementing new procedures to enhance team productivity and service quality.
  • Provided administrative support, including scheduling meetings and maintaining project documentation.
  • Coordinated team communications to streamline information sharing and project updates.
  • Facilitated customer service initiatives by addressing inquiries and resolving issues promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Assistant Manager

Red Lobster
06.2018 - 07.2019

Scheduling for all Front of the house staff which included adherence to strict hourly budgets. Also responsible for annual employee reviews and new hire training.


Bar manager responsibilities include ordering product and inventory management. Verified all delivery of products on a weekly basis and participated in store inventory on a weekly basis.

General Manager

Applebees
06.2004 - 07.2018
  • Directed operational strategies to enhance overall business performance and profitability.
  • Implemented process improvements resulting in increased efficiency across all departments.
  • Led cross-functional teams in executing company initiatives and achieving strategic goals.
  • Aligned financial targets with business objectives by overseeing budget management.

Education

Bachelor Of Science - Management

Purdue University, West Lafayette, IN
12.1998

Skills

  • Customer service
  • Team leadership
  • Scheduling
  • Knowledge of latest computer software
  • Inventory control

Accomplishments

  • Supervised team of 30+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Growth by completing predetermined guidelines with accuracy and efficiency.
  • Increased monthly revenue 10+% through implementation of strategic initiatives.
  • Improved employee satisfaction and reduced turnover to 0%.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager - Enterprise
08.2019 - Current
Assistant Manager - Red Lobster
06.2018 - 07.2019
General Manager - Applebees
06.2004 - 07.2018
Purdue University - Bachelor Of Science, Management