Dedicated and results-driven professional with extensive experience in optimizing workflow processes and maximizing organizational productivity. Adept at creating culture of teamwork and transparent communication to enhance overall efficiency. Proficient in budget management and driving cost-effective solutions. Skilled in ensuring adherence to quality standards through proactive monitoring and coaching. Effective communicator: possessing well-defined negotiation aptitude and ability to establish strong professional relationships with internal and external customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Site Manager / Risk and Compliance Manager
IKEA
Houston, USA
11.2023 - Current
Company Overview: Integrated and applied Risk and Compliance frameworks in our processes
In charge of securing a more efficient and risk aware organization resulting in better performance for our site buildings
Overall accountable to lead, review, support and secure the Business Risk and Compliance aspects of the business and operations in Ingka to enable achievement of set goals and strategic objectives
Lead by design, implementation and follow Risk and Compliance’s agenda, and help lead or develop leaders and teams in the function to secure a professional and high performing organization with identified talents for the needs of today and tomorrow
Inspired a risk and compliance mind-set, raise risk awareness, and promote a risk culture, based on anchored goals and clear directions for the function
Led the set-up of standardized, well embedded Risk and Compliance processes with clearly defined roles and responsibilities, aligned with internal stakeholders
Safeguarded a proactive handling of emerging risks and tomorrow’s challenges
Ensured and maintained a good cooperation with and between Business Areas, Group Functions, and other function/areas within IKEA by acting as an effective cross-functional partner
Integrated and applied Risk and Compliance frameworks in our processes
In charge of securing a more efficient and risk aware organization resulting in better performance for our site buildings
Overall accountable to lead, review, support and secure the Business Risk and Compliance aspects of the business and operations in Ingka to enable achievement of set goals and strategic objectives
Lead by design, implementation and follow Risk and Compliance’s agenda, and help lead or develop leaders and teams in the function to secure a professional and high performing organization with identified talents for the needs of today and tomorrow
Inspired a risk and compliance mind-set, raise risk awareness, and promote a risk culture, based on anchored goals and clear directions for the function
Led the set-up of standardized, well embedded Risk and Compliance processes with clearly defined roles and responsibilities, aligned with internal stakeholders
Safeguarded a proactive handling of emerging risks and tomorrow’s challenges
Ensured and maintained a good cooperation with and between Business Areas, Group Functions, and other function/areas within IKEA by acting as an effective cross-functional partner
Recognized as First Aid, CPR and AED Trained
Certified through Heart Saver (American Heart Association)
Completed 10 Hour OSHA Outreach Training for General Industry
Continuously improved and challenged the organization by identifying problem root causes to find solutions
Managed Resources by coordinating people and financial capital, material, and information to maximize efficiency and performance
Drove change and being a champion of new methods, digital systems, and processes to improve performance
Created and ensured close dialogue with Managers, Site Managers, Sales and Resolutions Manager and other Site Leaders to create consistent co-worker and customer experiences
Defined and coordinated site specific development needs and initiatives, thus securing efficient operation and performance
Acted when required by local legal requirements, as single point of site responsible Manager to secure regulations are followed
Integrated and applied Risk and Compliance frameworks in our processes
In charge of securing a more efficient and risk aware organization resulting in better performance for our site buildings
Overall accountable to lead, review, support and secure the Business Risk and Compliance aspects of the business and operations in Ingka to enable achievement of set goals and strategic objectives
Lead by design, implementation and follow Risk and Compliance’s agenda, and help lead or develop leaders and teams in the function to secure a professional and high performing organization with identified talents for the needs of today and tomorrow
Inspired a risk and compliance mind-set, raise risk awareness, and promote a risk culture, based on anchored goals and clear directions for the function
Led the set-up of standardized, well embedded Risk and Compliance processes with clearly defined roles and responsibilities, aligned with internal stakeholders
Safeguarded a proactive handling of emerging risks and tomorrow’s challenges
Ensured and maintained a good cooperation with and between Business Areas, Group Functions, and other function/areas within IKEA by acting as an effective cross-functional partner
Operations Manager
Asurion Insurance
Houston, USA
06.2013 - 11.2023
Fostered culture of teamwork, collaboration, and transparent communication through comprehensive employee training initiatives
Facilitated productive meetings to achieve key productivity and safety objectives
Maintained meticulous accuracy and timeliness in paperwork and data entry tasks
Oversaw daily workloads and assigned productivity goals in alignment with customer demands
Collaborated with cross-functional departments to verify and enhance quality of services provided
Managed office and team operations within budgetary constraints and established timelines
Generated comprehensive reports by compiling and distilling relevant data
Recruited and onboarded new employees tailored to specific office roles
Implemented performance metrics, utilizing PowerBi to track staff, customer service, and business outcomes
Recognized as Employee of the Month and Supervisor of the Month by representing company in international training sessions in Bogota, Colombia, and Mexico City
Pioneered data-driven programs to bolster continuous improvement initiatives, resulting in increased efficiency, streamlined operations, and substantial cost reductions
Ensured adherence to quality standards through proactive team quality assurance monitoring and coaching
Resolved escalated customer concerns and complaints with positive attitude and targeted solutions
Boosted staff performance through ongoing monitoring and training updates
Engaged in workforce management and scheduling tasks, ensuring efficient and effective operations
Drove development and refinement of administrative processes and policies