Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

William Reyes

Spring,TX

Summary

Dedicated and results-driven professional with extensive experience in optimizing workflow processes and maximizing organizational productivity. Adept at creating culture of teamwork and transparent communication to enhance overall efficiency. Proficient in budget management and driving cost-effective solutions. Skilled in ensuring adherence to quality standards through proactive monitoring and coaching. Effective communicator: possessing well-defined negotiation aptitude and ability to establish strong professional relationships with internal and external customers.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Site Manager / Risk and Compliance Manager

IKEA
Houston, USA
11.2023 - Current
  • Company Overview: Integrated and applied Risk and Compliance frameworks in our processes
  • In charge of securing a more efficient and risk aware organization resulting in better performance for our site buildings
  • Overall accountable to lead, review, support and secure the Business Risk and Compliance aspects of the business and operations in Ingka to enable achievement of set goals and strategic objectives
  • Lead by design, implementation and follow Risk and Compliance’s agenda, and help lead or develop leaders and teams in the function to secure a professional and high performing organization with identified talents for the needs of today and tomorrow
  • Inspired a risk and compliance mind-set, raise risk awareness, and promote a risk culture, based on anchored goals and clear directions for the function
  • Led the set-up of standardized, well embedded Risk and Compliance processes with clearly defined roles and responsibilities, aligned with internal stakeholders
  • Safeguarded a proactive handling of emerging risks and tomorrow’s challenges
  • Ensured and maintained a good cooperation with and between Business Areas, Group Functions, and other function/areas within IKEA by acting as an effective cross-functional partner
  • Integrated and applied Risk and Compliance frameworks in our processes
  • In charge of securing a more efficient and risk aware organization resulting in better performance for our site buildings
  • Overall accountable to lead, review, support and secure the Business Risk and Compliance aspects of the business and operations in Ingka to enable achievement of set goals and strategic objectives
  • Lead by design, implementation and follow Risk and Compliance’s agenda, and help lead or develop leaders and teams in the function to secure a professional and high performing organization with identified talents for the needs of today and tomorrow
  • Inspired a risk and compliance mind-set, raise risk awareness, and promote a risk culture, based on anchored goals and clear directions for the function
  • Led the set-up of standardized, well embedded Risk and Compliance processes with clearly defined roles and responsibilities, aligned with internal stakeholders
  • Safeguarded a proactive handling of emerging risks and tomorrow’s challenges
  • Ensured and maintained a good cooperation with and between Business Areas, Group Functions, and other function/areas within IKEA by acting as an effective cross-functional partner
  • Recognized as First Aid, CPR and AED Trained
  • Certified through Heart Saver (American Heart Association)
  • Completed 10 Hour OSHA Outreach Training for General Industry
  • Continuously improved and challenged the organization by identifying problem root causes to find solutions
  • Managed Resources by coordinating people and financial capital, material, and information to maximize efficiency and performance
  • Drove change and being a champion of new methods, digital systems, and processes to improve performance
  • Created and ensured close dialogue with Managers, Site Managers, Sales and Resolutions Manager and other Site Leaders to create consistent co-worker and customer experiences
  • Defined and coordinated site specific development needs and initiatives, thus securing efficient operation and performance
  • Acted when required by local legal requirements, as single point of site responsible Manager to secure regulations are followed
  • Integrated and applied Risk and Compliance frameworks in our processes
  • In charge of securing a more efficient and risk aware organization resulting in better performance for our site buildings
  • Overall accountable to lead, review, support and secure the Business Risk and Compliance aspects of the business and operations in Ingka to enable achievement of set goals and strategic objectives
  • Lead by design, implementation and follow Risk and Compliance’s agenda, and help lead or develop leaders and teams in the function to secure a professional and high performing organization with identified talents for the needs of today and tomorrow
  • Inspired a risk and compliance mind-set, raise risk awareness, and promote a risk culture, based on anchored goals and clear directions for the function
  • Led the set-up of standardized, well embedded Risk and Compliance processes with clearly defined roles and responsibilities, aligned with internal stakeholders
  • Safeguarded a proactive handling of emerging risks and tomorrow’s challenges
  • Ensured and maintained a good cooperation with and between Business Areas, Group Functions, and other function/areas within IKEA by acting as an effective cross-functional partner

Operations Manager

Asurion Insurance
Houston, USA
06.2013 - 11.2023
  • Fostered culture of teamwork, collaboration, and transparent communication through comprehensive employee training initiatives
  • Facilitated productive meetings to achieve key productivity and safety objectives
  • Maintained meticulous accuracy and timeliness in paperwork and data entry tasks
  • Oversaw daily workloads and assigned productivity goals in alignment with customer demands
  • Collaborated with cross-functional departments to verify and enhance quality of services provided
  • Managed office and team operations within budgetary constraints and established timelines
  • Generated comprehensive reports by compiling and distilling relevant data
  • Recruited and onboarded new employees tailored to specific office roles
  • Implemented performance metrics, utilizing PowerBi to track staff, customer service, and business outcomes
  • Recognized as Employee of the Month and Supervisor of the Month by representing company in international training sessions in Bogota, Colombia, and Mexico City
  • Pioneered data-driven programs to bolster continuous improvement initiatives, resulting in increased efficiency, streamlined operations, and substantial cost reductions
  • Ensured adherence to quality standards through proactive team quality assurance monitoring and coaching
  • Resolved escalated customer concerns and complaints with positive attitude and targeted solutions
  • Boosted staff performance through ongoing monitoring and training updates
  • Engaged in workforce management and scheduling tasks, ensuring efficient and effective operations
  • Drove development and refinement of administrative processes and policies

Education

Bachelor’s - Business Administration

University of South Florida
01.2017

Associate’s - Associate of Science

Lone Star North Harris College
Houston, TX
01.2013

Skills

  • Operations Management
  • Strategic Planning & Implementation
  • Digital Process Optimization
  • Risk Management and Security Compliance
  • Data Systems Protection & Privacy
  • Customer Service & Retention
  • Administrative Assistance
  • Quality Assurance
  • Project Management
  • OSHA Certified
  • Cross-functional Collaboration
  • Team Training & Leadership Development
  • Complex Problem Resolution
  • Property and Casualty Insurance Licensed
  • CPR
  • AED
  • First Aid Certified
  • Staff management
  • Activity reporting
  • Flexibility and adaptability
  • Multitasking and organization
  • Shift scheduling
  • Operations management
  • Emergency assistance
  • Regulatory compliance
  • SOP development
  • Customer service
  • Quality assurance
  • Supervision of events
  • Data analysis
  • MS office
  • Site management
  • Customer inquiries
  • Customer relationship management
  • Business administration
  • Facility oversight
  • Verbal and written communication
  • Negotiation
  • Conflict resolution

Certification

  • Property and Casualty Licensed
  • Green Belt Training Certified
  • OSHA Certified
  • American Red Cross AED Certification
  • American Red Cross CPR & First Aid Certification
  • Wicklander Zulawski Interrogation Certified

Languages

  • Bilingual Spanish
  • English

Timeline

Site Manager / Risk and Compliance Manager

IKEA
11.2023 - Current

Operations Manager

Asurion Insurance
06.2013 - 11.2023

Bachelor’s - Business Administration

University of South Florida

Associate’s - Associate of Science

Lone Star North Harris College
William Reyes