William Rice
Summary
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems. Methodical network administrator with 25+ years of experience in supporting server environments. Resourceful in managing network infrastructure and optimizing environment while reducing redundancy. Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Excellent communicator when interfacing with other teams, vendors and end-users. Seasoned System Administrator with 25+-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
System Network Administrator
Prime Healthcare Inc.
03.2008 - 10.2023
- Performed and adhered to change management requirements.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Authored documentation for system configuration and troubleshooting.
- Implemented network security measures to minimize data loss.
- Monitored system performance and responded to alerts.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Verified continuity of computer and telephone system services for users..
- Maintained applications to keep software current with necessary software updates and upgrades.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Assisted IT staff on troubleshooting issues and closing calls.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Installed and configured network printers and other peripheral devices.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Analyzed network traffic and performance metrics to optimize system performance.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and executed resolution for network and server issues.
- Researched and recommended new technologies and strategies for improving system performance.
- Evaluated software products to determine compatibility with existing systems.
Printer/Copier Service Technician
Precision Document Solutions
01.2005 - 03.2008
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Evaluated systems according to predetermined checklist and noted issues.
- Demonstrated increased knowledge of company products and equipment.
- Trained customer employees and managers on machine use and maintenance.
- Efficiently troubleshot and repaired local printer equipment to cut company costs and maximize productivity.
PC Repair Technician
Smart Comp
05.2003 - 01.2005
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Recommended new and replacement hardware and software purchases.
- Set up and maintained user accounts and client access.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recovered critical information from data back ups to restore functionality.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected and tested faulty circuit boards and microprocessors.
Education
High School Diploma -
George Washington HS
Philadelphia, PA06.1989
Skills
- Operation System Software
- VMware ESXi
- Backup Recovery
- Wide Area Network (WAN)
- Virtual Local Area Networks
- Windows Server 2003
- Printers and Peripherals
- Network Security Management
- Wireless Access Point
- Hardware and Software Monitoring
- System Upgrades
- Microsoft Windows Server Administration
Timeline
System Network Administrator
Prime Healthcare Inc.
03.2008 - 10.2023
Printer/Copier Service Technician
Precision Document Solutions
01.2005 - 03.2008
PC Repair Technician
Smart Comp
05.2003 - 01.2005
High School Diploma -
George Washington HS
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