William Rich
Ewa Beach,Hawaii
Summary
Dynamic and results-driven leader with over 17 years of comprehensive experience in emergency management, strategic operations, and leadership within military and civilian sectors. Proven track record in managing large-scale emergency response initiatives, optimizing operational processes, and fostering community engagement to enhance organizational resilience and efficiency. Skilled in crisis management, risk assessment, and team development, with a deep commitment to safeguarding lives and assets through proactive planning and effective execution. Seeking the role of Director of Emergency Management at Stanford Health Care Tri-Valley to apply extensive expertise in driving strategic initiatives, ensuring compliance, and enhancing emergency preparedness and response capabilities.
Overview
18
18
years of professional experience
Work History
Senior Veterans Advisor
Hawaii Pacific University
03.2022 - Current
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Provided academic and career advisement for over 300 students, aligning educational programs with career goals to enhance student success.
- Implemented innovative public outreach programs, increasing community engagement and participation.
- Delivered expert financial advice and personalized investment strategies, enhancing client satisfaction and portfolio performance.
Assistant Director of Operations
SOLID Non-profit
03.2018 - 01.2022
- Collaborated with cross-functional teams on strategic projects aimed at improving overall business performance.
- Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards. Developed and executed operational strategies to drive organizational growth and productivity, leading a team of 10 in achieving high performance metrics.
- Optimized business operations through workflow analysis and process improvements, enhancing operational efficiency.
- Strengthened community engagement through public outreach initiatives, fostering positive relationships with local businesses and stakeholders.
- Developed and executed operational strategies to drive organizational growth and productivity, leading a team of 10 in achieving high performance metrics.
- Optimized business operations through workflow analysis and process improvements, enhancing operational efficiency.
- Strengthened community engagement through public outreach initiatives, fostering positive relationships with local businesses and stakeholders.
Military Finance Specialist
Army
01.2016 - 02.2018
- Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
- Provided accurate financial forecasts for management, aiding in strategic decision making.
- Formulated financial data and analysis to support risk management and made recommendations to management.
- Identified process issues and made recommendations for improvement or correction.
- Improved accounting and finance functions for over 500 service members, developing organizational structures and conducting audits.
- Balanced and reconciled payroll for over 3000 military personnel, ensuring accuracy and compliance.
- Prepared and presented financial reports using the military Pay system DFAST, facilitating informed decision-making.
Military Operations Specialist
US Army, Hawaii
01.2012 - 12.2015
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Implemented an effective safety awareness program, reducing lost workdays by 87%.
- Coordinated departmental efforts to ensure seamless project execution, meeting deadlines and maintaining quality standards.
Assistant Manager, Disaster Recovery
Army
01.2007 - 12.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed and executed comprehensive disaster recovery plans for military and civilian operations, ensuring readiness for environmental and domestic emergencies.
- Trained and mentored support teams in tactical evacuations, facilitating the safe relocation of civilians and military personnel.
- Managed and safeguarded military property valued at $30M, implementing effective strategies for asset protection.
- Conducted rigorous testing of disaster recovery plans, utilizing PowerPoint and practical applications to identify and address areas of improvement.
- Delivered strategic presentations to senior management and department heads, providing insights and recommendations for enhanced disaster preparedness.
- Negotiated and managed contracts with vendors and suppliers, optimizing resources for disaster recovery efforts.
- Coordinated radio communications in high-stress combat situations, ensuring effective information flow and response actions.
Branch Operations Executive
Lockheed Martin,
- Oversaw financial transactions, ensuring accuracy and compliance with regulations.
- Analyzed performance metrics, identifying areas for improvement and executing corrective actions as needed.
- Achieved sales goals by effectively promoting products and services to existing customers while acquiring new ones.
- Monitored industry trends and competitor activities, adjusting strategies accordingly to maintain a competitive edge 100%.
- Streamlined operational processes, resulting in increased productivity and cost savings.
- Developed strategic plans for military growth, focusing on infrastructure improvements and economic development.
- Established strong relationships with community organizations, collaborating on diversity and inclusion programs.
Logistic Specialist
Lockheed Martin,
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Coordinated the recovery of sensitive data and equipment, liaising between civilian and military personnel to ensure secure and efficient operations.
- Supervised a team of 4 employees, overseeing daily inventory control and updating systems to maintain accuracy and accountability.
- Led debriefs and presentations with external services, using PowerPoint to communicate operational outcomes and strategic initiatives.
Manager, Disaster Recovery
United States Marines – Various Locations
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Directed a team of engineers and marines in the installation and maintenance of communication equipment across diverse locations.
- Trained 160 employees in vehicle recovery techniques, enhancing operational readiness and efficiency.
- Managed $50M worth of military equipment, ensuring proper maintenance and operational availability.
- Oversaw project lifecycles from inspection to implementation, ensuring adherence to timelines and quality standards.
- Analyzed violations of organizational code of conduct, administering disciplinary actions and investigating financial loss claims and grievances.
Education
Ph.D. - PhD in Psychology (Trauma And Disaster Relief)
Northcentral University
San Diego, CA07.2025
Master of Arts - Master of Arts in Industrial And Organizational
Argosy University
Orange, CA10.2018
Bachelor of Arts - Bachelor of Arts in Psychology
Argosy University
Orange, CA06.2016
Skills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Presentations and public speaking
MILITARY EDUCATION
- Warrior Leadership Course
- Sergeants Leadership Course
- Corporals Leadership Course
- Close Combat Instructor
- Marine Corps Martial Arts Black Belt Instructor Trainer
- Master Resiliency Course
MILITARY AWARDS
- Navy Marine Achievement Medal
- Good Conduct Medal (5)
- Combat Infantry Badge (2)
- Conflict Management
- Administration Collaboration
- Conflict Management Education
- Professional referral network
- Diverse groups presentations
Timeline
Senior Veterans Advisor
Hawaii Pacific University
03.2022 - Current
Assistant Director of Operations
SOLID Non-profit
03.2018 - 01.2022
Military Finance Specialist
Army
01.2016 - 02.2018
Military Operations Specialist
US Army, Hawaii
01.2012 - 12.2015
Assistant Manager, Disaster Recovery
Army
01.2007 - 12.2011
Branch Operations Executive
Lockheed Martin,
Logistic Specialist
Lockheed Martin,
Manager, Disaster Recovery
United States Marines – Various Locations
Ph.D. - PhD in Psychology (Trauma And Disaster Relief)
Northcentral University
Master of Arts - Master of Arts in Industrial And Organizational
Argosy University
Bachelor of Arts - Bachelor of Arts in Psychology
Argosy University
Similar Profiles
Dane LoDane Lo
Peer Tutor at Hawaii Pacific UniversityPeer Tutor at Hawaii Pacific University
Kate TannerKate Tanner
Resident Assistant at Hawaii Pacific UniversityResident Assistant at Hawaii Pacific University
Garron BoggiaGarron Boggia
Assistant Technician at Hawaii Pacific UniversityAssistant Technician at Hawaii Pacific University
Marissa HernanndezMarissa Hernanndez
Athletic Assistant at Hawaii Pacific UniversityAthletic Assistant at Hawaii Pacific University
Danilla RoseteDanilla Rosete
Full Time Student at University Of Hawaii - West OahuFull Time Student at University Of Hawaii - West Oahu