Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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William Richards

William Richards

Sumner,WA

Summary

Dynamic GM and bartender with a proven track record at Shaffers Bar, driving revenue growth through innovative marketing and exceptional client relations. Skilled in operations management and staff development, I fostered a culture of continuous improvement, achieving consistent sales targets while enhancing customer satisfaction and optimizing inventory management.

Overview

23
23
years of professional experience

Work History

GM

PurdysPH
05.2014 - 04.2025
  • Enhanced customer satisfaction by tailoring service offerings to preferences.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Cut expenses through detailed budget assessments and effective financial strategies.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.

GM/bartender

Shaffers Bar
05.2010 - 05.2015
  • Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
  • Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
  • Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
  • Strengthened brand awareness through the development of engaging promotional materials and online presence management.
  • Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
  • Led organizational restructuring efforts aimed at improving overall efficiency and costeffectiveness.
  • Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.

GM/ Bartender

Sharkeys Pub
02.2007 - 01.2010
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
  • Reduced costs with thorough budget analysis and strategic financial planning.
  • Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
  • Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
  • Conducted comprehensive competitor analyses to identify market trends and capitalize on emerging opportunities.
  • Increased market share through strategic partnerships and alliances with complementary businesses in the industry.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.

GM / Bartender

L&M Firehouse
05.2002 - 05.2009
  • Enhanced customer satisfaction by tailoring service offerings to preferences.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Cut expenses through detailed budget assessments and effective financial strategies.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Education

Woodland High
Woodland, WA
1990

Skills

  • Operations management
  • Organizational development
  • Marketing expertise
  • Staff training and development
  • Business analysis
  • Vendor negotiations
  • Vendor relationships
  • Employee development
  • Staff development
  • Labor cost controls
  • Purchasing
  • Client relations
  • Exceptional interpersonal communication
  • Efficient multi-tasker
  • Business development
  • Workflow planning
  • Verbal and written communication
  • Strategic planning
  • Change implementation
  • Staff training
  • Schedule management
  • Project planning
  • Staff management
  • Expense control
  • Motivation
  • Recipes and menu planning
  • Employee scheduling
  • Team player
  • Time management
  • Team building

Accomplishments

My name is William Richards..


I've been a lead bartender and Gm for over 30 yrs.

In the last 30 years I've came on board and turn companies around overwhelming


Always have a great time doing what the ower expected out of me and go over the top to meet my expectations..which has always been higher then the owners.


If you give me a chance you'll definitely be please.


Thank you for your time.

William Richards

Languages

English
Full Professional

Timeline

GM

PurdysPH
05.2014 - 04.2025

GM/bartender

Shaffers Bar
05.2010 - 05.2015

GM/ Bartender

Sharkeys Pub
02.2007 - 01.2010

GM / Bartender

L&M Firehouse
05.2002 - 05.2009

Woodland High

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