William Richardson
Calumet City,IL
Summary
Versatile Security Account Manager with a solid background in managing client relationships and ensuring optimal security solutions. Strengths include strong problem-solving skills, effective communication abilities, and deep knowledge of security protocols. Notable contributions include successful account retention through strategic management and development of custom-tailored security plans to meet unique client needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Account Manager
GardaWorld Security-Uber
Chicago, IL
04.2022 - Current
- Performed regular audits of access control systems and other security components.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed and implemented security policies, procedures, and standards for the organization.
- Created detailed reports on security incidents and breaches of corporate policies.
- Maintained team compliance with professionalism guidelines and security team standards.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Security Guard
SIS Security Industry Specialists
02.2015 - Current
- Inspect and patrol premises regularly
- Monitor surveillance cameras and report suspicious behavior
- Monitor public access and ensure the security of all personnel and visitors
- Maintain an activity log and prepare surveillance reports
- Responsible for ensuring everyone whom enters the building has proper identification
Lead Specialist for Uber
Whelan Security
03.2016 - 04.2022
- Ensured compliance with security protocols and procedures.
- Monitored CCTV cameras and other surveillance equipment.
- Investigated security breaches, incidents, and suspicious activities.
- Developed policies related to safety and security operations.
- Conducted regular patrols of premises to ensure safety of staff and visitors.
- Coordinated emergency response plans in the event of a breach or incident.
- Supervised team members during shift changes and ensured proper coverage at all times.
- Responded quickly and appropriately to any emergencies or threats reported by staff or visitors.
Armed Security Guard
Gideon 300 Security Service
04.2014 - 08.2014
- Observe and report activities and incidents, providing for the security and safety of client and personnel
- Make periodic tours to check for irregularities and to inspect protection devices
- Monitor entrances and exits and act to prevent unapproved or unlawful entry
- Observe and report incidents or suspicious activity to client representatives
- Patrol site on foot or in vehicle checking for unsafe conditions, hazards and security violations
- Prepare logs and reports as required
Education
Associates Degree - Criminal Justice
South Suburban College
South Holland, IL06.2014
Skills
- Excellent oral and written communication skills
- Proficient in the Microsoft Office Suite
- Ability to utilize rapid and effective judgment in responding to unusual or emergency situations
- Ability to work in environments and conditions that require carrying authorized weapons, protective gear, and devices
- Compliance understanding
- Daily status reports
- Safety and security regulations
- Loss prevention expertise
- Security officer development
- CCTV experience
- Security team leadership
- Security resource management
- Safety and security procedures
- Staff assessments
- Incident Reports
- Employee performance evaluation
Certification
- Heartsaver First Aid CPR AED
- Armed with Revolvers and Semi Automatic Weapons
- Unarmed and Armed Security Training (Perc & FOID Card)
Accomplishments
- Managed DNC security team
- Cover NFL Draft
- Covered NBA Combine
- Managed multiple Uber related events.
References
References available upon request.
Timeline
Security Account Manager
GardaWorld Security-Uber
04.2022 - Current
Lead Specialist for Uber
Whelan Security
03.2016 - 04.2022
Security Guard
SIS Security Industry Specialists
02.2015 - Current
Armed Security Guard
Gideon 300 Security Service
04.2014 - 08.2014
- Heartsaver First Aid CPR AED
- Armed with Revolvers and Semi Automatic Weapons
- Unarmed and Armed Security Training (Perc & FOID Card)
Associates Degree - Criminal Justice
South Suburban College
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