William Richter
Summary
Customer-focused leader experienced in delivering high-quality service and fostering effective communication in fast-paced environments. Generated positive customer feedback through a commitment to exceptional service and support for team operations. Motivated to embrace new challenges and contribute to customer-facing leadership roles.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Lead
Pink's Window Cleaning
09.2025 - Current
- Deliver exceptional customer service by communicating professionally with clients and going above and beyond to ensure a positive experience while taking ownership of the quality of our work.
- Won the franchise-wide Google Reviews Contest by consistently delivering exceptional customer service and generating positive customer feedback.
- Identified and anticipated customer needs to enhance service delivery, and recommending and upselling additional services.
- Collaborated with team members to ensure efficient operations and high-quality service, ensuring accountability for all company assets on each job. Demonstrate reliability, attention to detail, and commitment to professional growth within a fast-paced, team-oriented environment.
- Professional window cleaning and detailing for residential and commercial properties, including screens, tracks, gutters, and exterior surfaces using a water purification system and squeegee.
- Maintained and drove the company vehicle, organized supplies, cleaned vans, and laundered cleaning materials weekly to ensure operational readiness.
Electronics Associate
Walmart Supercenter
Gretna, NE
05.2024 - 08.2024
- Processed cash register transactions for high-value electronics, ensuring accuracy and customer satisfaction.
- Facilitated cash register transactions for high-value electronics to provide customers with a seamless purchasing experience.
- Maintained clean workspace and organized shelves, enhancing product accessibility and presentation. Kept inventory of high-value and display devices behind the counter.
- Operated photo printing equipment for standard and custom-sized prints.
Warehouse Associate
Amazon Distribution Center
Papillion, NE
05.2023 - 08.2023
- Sorted packages on conveyor systems for Amazon distribution center shipments.
- Sorted and organized packages by size from conveyor systems to streamline order fulfillment.
- Managed staging of heavy pick carts for driver pickup, ensuring timely and efficient delivery.
- Scanned barcodes using handheld devices during inbound and outbound processing.
Education
Associate of Applied Science - Cyber Security
Iowa Western Community College
Council Bluffs, Iowa 08.2024 - 01.2025
Associate of Science - General Studies
Midland University
Fremont, Nebraska 08.2022 - 05.2023
High School Diploma -
Bellevue East High School
Bellevue, Nebraska 08.2018 - 01.2022
Skills
- Quality assurance
- Customer Service & Client Relations
- Professional communication
- Conflict resolution
- Team collaboration
- Strong Attention to Detail
- Time management
- High-pressure adaptability
- Task organization
Personal Information
Availability: Relocating to San Mateo, California by October 2026.
Volunteer Work
Green Bellevue Volunteer (Environment Champion Award 2014), 2012, Present, Local Earth Day Event Assisting in various roles, Arrows to Aerospace parade worker, Spring clean up
Timeline
Lead
Pink's Window Cleaning
09.2025 - Current
Associate of Applied Science - Cyber Security
Iowa Western Community College
08.2024 - 01.2025
Electronics Associate
Walmart Supercenter
05.2024 - 08.2024
Warehouse Associate
Amazon Distribution Center
05.2023 - 08.2023
Associate of Science - General Studies
Midland University
08.2022 - 05.2023
High School Diploma -
Bellevue East High School
08.2018 - 01.2022