William Ricker
Brooklyn,NY
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, honed through years spent working in the service industry. Proven ability to anticipate customer needs and build relationships, leading to increased sales through upselling. Experienced in cash handling and time management, consistently delivering attentive service that enhances the overall guest experience.
Overview
7
7
years of professional experience
Work History
Food Runner/Server
Nitehawk Cinema Prospect Park
05.2024 - Current
- Established rapport with customers by providing friendly and attentive service.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Provided attentive service and proactively assessed guest needs.
Teacher/Program Coordinator
Acorn Gallery School of Art
01.2018 - 05.2024
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Fostered student curiosity and interest through creative hands-on activities.
- Created and developed lesson plans to meet students' academic needs.
- Oversaw the shipment and delivery of materials such as student-grade paints, non-toxic thinners, palettes and brushes, for use by the studio.
Barista/Server
C&B NYC
04.2021 - 09.2021
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Server
Vesuvius Corporation
06.2020 - 04.2021
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Marblehead High School
Marblehead, MA05-2020
Skills
- Teamwork and collaboration
- Strong communication skills
- Anticipating customer needs
- Strong work ethic
- Cash handling
- Problem-solving
- Time management
- Relationship building
Timeline
Food Runner/Server
Nitehawk Cinema Prospect Park
05.2024 - Current
Barista/Server
C&B NYC
04.2021 - 09.2021
Server
Vesuvius Corporation
06.2020 - 04.2021
Teacher/Program Coordinator
Acorn Gallery School of Art
01.2018 - 05.2024
High School Diploma -
Marblehead High School
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