William Rivas
Santa Barbara,CA
Summary
Motivated student with strong communication and interpersonal skills, eager to apply academic knowledge in professional environments. Proven ability to adapt quickly to new challenges and foster positive relationships with clients and team members. Experienced in data entry and money handling, demonstrating a strong work ethic and commitment to team success. Highly capable of mastering new skills independently and contributing fresh perspectives to any team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Recovery Coach
Crestwood Behavorial Health
Santa Barbara, California
04.2025 - Current
- Facilitated individual recovery plans with clients to promote personal growth.
- Provided emotional support during crisis situations for individuals in recovery.
- Conducted group sessions focusing on coping strategies and life skills development.
- Collaborated with healthcare professionals to coordinate comprehensive care services.
- Educated clients on available community resources and support networks.
- Monitored client progress and adjusted recovery strategies as needed.
- Assisted clients in setting realistic goals to enhance their recovery journey.
- Supported clients through challenging times by offering emotional guidance and unconditional acceptance.
- Maintained accurate records of client progress and activities in accordance with organizational standards.
- Created a safe space for open dialogue about difficult topics such as shame, guilt, trauma, grief.
- Provided crisis intervention services when needed to deescalate difficult situations or behaviors.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Provided peer recovery support to individuals in the early stages of recovery from substance use disorder.
- Assessed risk factors associated with relapse triggers and provided proactive interventions as needed.
PSE Mail Processing Clerk
Post Office USPS
Santa Barbara, US
10.2020 - 03.2025
- Makes one or more sortations of outgoing and/or incoming mail using the appropriate sort program, or manual distribution scheme.
- On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors the flow of mail to ensure continuous feed; sweeps separated mail from bins and stackers; and stops equipment when the distribution run or operation is completed. Runs machine reports, clears jams, and contacts maintenance for assistance when required.
- Prepares the work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
- Removes sorted mail from bins or separations and places it into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed.
- General expeditor: Expedites the distribution and dispatch of all mail processed in the assigned work areas.
- Monitored workflow to ensure timely dispatch of outgoing mail.
- Trained new staff on mail processing protocols and safety guidelines.
Sales Associate
Nordstrom
Santa Barbara, US
02.2020 - 06.2020
- Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
- Fulfill customer orders in a timely manner following quality standards
- Prepare and ship customer's orders following quality, packing and shipping standards
- Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
- Assist in maintaining clean and organized selling floors and stockrooms
- Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures
Cashier
McDonald's
Santa Barbara, US
08.2017 - 07.2019
- Making sure that the your area is stocked up before leaving from shift
- Preparing the food, cleaning and sanitizing the food
- Opening store
- Communicate with customers in a fast and friendly manner
- Inputting customer orders into the store POS system
- Making correct change and following store policies on coupons and gift cards. Handle money transactions and issue receipts
- Greeting customers and making them feel welcome as they enter the store
- Communicating customer complaints directly to management and attempt to resolve them
- Keeping your designated work area clean at all times
Education
High school diploma -
Santa Barbara High School
Santa Barbara, CA06.2017
Some College (No Degree) - Psychology
Santa Barbara City College
Santa Barbara, CASkills
- Writing skills
- Microsoft Outlook
- Team member
- Emotional support
- Care coordination
- Risk assessment
- Group facilitation
- Crisis intervention
- Recovery planning
- Progress monitoring
- Documentation accuracy
- Team collaboration
- Goal setting
- Problem solving
- Active listening
- Intervention planning
- Client advocacy
- Self-care techniques
- Crisis management
- Client relationship building
- Documentation
- Asset recovery
- Condition reports
- Microsoft PowerPoint
- Customer service
- Analysis skills
- Cash register
- Food service
- Grammar experience
- Cash handling
- Time management
- Basic math
- Computer skills
- Microsoft Word
- Communication skills
- Microsoft Office
- POS
- Sales
- Microsoft Excel
Certification
Non-CDL Class C Driver's License
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Recovery Coach
Crestwood Behavorial Health
04.2025 - Current
PSE Mail Processing Clerk
Post Office USPS
10.2020 - 03.2025
Sales Associate
Nordstrom
02.2020 - 06.2020
Cashier
McDonald's
08.2017 - 07.2019
High school diploma -
Santa Barbara High School
Some College (No Degree) - Psychology
Santa Barbara City College