William Rivera
Longwood,FL
Summary
Dynamic Warehouse Lead with a proven track record at Gallagher Promotional Products, excelling in Shipping management and team collaboration. Demonstrated expertise in streamlining operations, enhancing inventory accuracy and decreasing customer complaints, and fostering a safety-first culture. Skilled in employee training and problem-solving, adept at driving process improvements and maintaining high efficiency in fast-paced environments.
Keep operations organized and efficient to strengthen team performance and maximize efficiency. Bringing 10+ years of warehouse experience along with strengths in stock management and multitasking. Trained in warehouse operations procedures and experienced in supporting help service customers.
Overview
7
7
years of professional experience
Work History
WAREHOUSE LEAD
Gallagher PROMOTIONAL PRODUCTS
04.2021 - 11.2024
- Trained employees for all tasks that needed to be done through shift.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Followed verbal and written instructions to properly move and ship products.
- I help Supervise warehouse operations by helping managing employees during shifts.
- Managed daily customer complaints online through company's netsuite software.
- Performed cycle counts, receive in products and pick,pack and shipping.
- Managed shipping through software such as ups,fedex. shipping easy and many more.
- Handle all DPL to be created and shipped to distributors.
- Forklift certified
- Managed pricing quotes for shipping. Then would be given back to the department that needed the shipping quote.
- Help other departments when called about a order or item instock or customer complaint.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Stocked shelves to match planogram images and instructions.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Pre-assembled containers to be easily selected by packing associates.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Safely and securely loaded items to prevent damage during transport.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Greeted store customers and discussed needs.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Planned and scheduled projects and directly performed installations.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Stocked designated items on shelves, end caps and displays.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Developed plan-o-grams and layouts that maximized sales.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Transported merchandise pallets to move in warehouse.
- Greeted customers and directed to requested products.
- Kept work areas neat, clean and free from debris.
- Supervised and trained new staff
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
WAREHOUSE LEAD
Laguna Clay
01.2018 - 02.2020
- Picked and packed order items.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Stocked shelves to match planogram images and instructions.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Pre-assembled containers to be easily selected by packing associates.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Safely and securely loaded items to prevent damage during transport.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Greeted store customers and discussed needs.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Planned and scheduled projects and directly performed installations.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Stocked designated items on shelves, end caps and displays.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Developed plan-o-grams and layouts that maximized sales.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Transported merchandise pallets to move in warehouse.
- Greeted customers and directed to requested products.
- Kept work areas neat, clean and free from debris.
- Supervised and trained new staff
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Education
High School Diploma -
DELTONA HIGH SCHOOL
DELTONA05.2012
Bachelor of Science - Business Administration And Management
Valencia College
Orlando, FL12-2025
Skills
- Shipping and receiving
- Materials management experience
- Warehouse functions
- Materials transportation
- Warehouse operations
- Communication skills
- Order picking
- Product packaging
- Stock control
- Inventory management
- Team collaboration
- Supervisory experience
- Process improvement
- Employee training
- Problem-solving
- Multitasking and organization
- Excellent with numbers
- Inventory cycle counting
Timeline
WAREHOUSE LEAD
Gallagher PROMOTIONAL PRODUCTS
04.2021 - 11.2024
WAREHOUSE LEAD
Laguna Clay
01.2018 - 02.2020
High School Diploma -
DELTONA HIGH SCHOOL
Bachelor of Science - Business Administration And Management
Valencia College
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