Overview
Work History
Education
Skills
Languages
Timeline
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WILLIAM RIVERA OCASIO

Danville,AR

Overview

2
2
Languages
2027
2027
years of professional experience

Work History

Machine Operator

Atkore
Tampa, Florida
01.2025 - 09.2026
  • Operated production machinery to support Atkore conduit and cable management manufacturing.
  • Set up equipment using work orders and production specifications.
  • Monitored machine performance and adjusted controls for steady operation.

Call Center Representative

Medicaid
San Juan, PR
08.2020 - 10.2024
  • Answered Medicaid member calls about eligibility, benefits, and coverage questions.
  • Explained Medicaid policies, procedures, and service options to members.
  • Reviewed case notes and updated caller records in eligibility systems.

Costumer Service

Telecontacto
San Juan
  • Provided customer service in a fast-paced environment.
  • Resolved customer service issues by providing effective solutions.
  • Provided exemplary customer service through active listening skills.

Education

Associate of Arts -

Ana G Mendez University
San Juan, PR
10.2026 - 10.2026

Colegio PJ Bilingual Sco
San Juan, PR

Skills

  • Operations support
  • Problem-solving
  • Equipment operation
  • Conflict resolution
  • Records management
  • Customer service
  • Data entry
  • Microsoft Excel

Languages

Spanish
Professional
English
Professional

Timeline

Associate of Arts -

Ana G Mendez University
10.2026 - 10.2026

Machine Operator

Atkore
01.2025 - 09.2026

Call Center Representative

Medicaid
08.2020 - 10.2024

Costumer Service

Telecontacto

Colegio PJ Bilingual Sco
WILLIAM RIVERA OCASIO