Summary
Overview
Work History
Education
Skills
Languages
References
Volunteer Experience
Timeline
AccountManager

William Rivero

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

9
9
years of professional experience

Work History

Project Manager

Olympus Roofing
08.2022 - Current
  • Managed over $2 million in residential roofing projects over the course of tenure
  • Coordinated with production and sales executives to ensure customer satisfaction
  • Developed key relationships with suppliers, subcontractors, and vendors
  • Completed OSHA certifications, GAF and Owens Corning Installer Certifications, etc.

Sales Associate - Technology Specialist

Verizon Wireless
08.2018 - 08.2022
  • Managed inventory for all devices and accessories in the store
  • Performed account analysis for walk-in clients, ensuring that their needs were met with the proper devices
  • Completed troubleshooting and diagnosis of customer's devices and accounts
  • Achieved top sales performance in region on a regular basis
  • Ensured quality in-store customer experience through clear communication and education.

Electronics Repair Technician

UBreakIFix/Quick Mobile Repair
02.2017 - 08.2018
  • Diagnosed software and hardware issues on a wide variety of products, from cellular devices, to computers, to gaming consoles
  • Estimated costs of repairs, ordered proper components, and generated repair proposals for customers
  • Repaired software and hardware issues after diagnosis and cost estimates.

Store Manager

Cricket Wireless
01.2016 - 01.2017
  • Instrumental in store financial recovery from previous management – turning the location into one of the highest grossing stores in the region
  • Hired and trained store staff
  • Educated customers and staff on network and devices.

Tier 2 IT Specialist

CenturyLink
08.2014 - 12.2016
  • Diagnose and fix internet connectivity issues with modem, router, or other hardware
  • Maintained high standard of customer communication
  • Fielded over 200 calls per week
  • Handled escalated calls that weren't resolved with prior team.

Education

High School Diploma -

T.C Roberson High School
Asheville, NC

Medical Assisting Program -

Ensign College (LDS Business College)
Salt Lake City, UT

Skills

  • Schedule Management
  • Risk Management
  • Work Flow Planning
  • Root Cause Analysis
  • Project Management
  • Technical Support
  • Project Planning
  • Construction Management
  • Roofing
  • Inventory Control

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

References

References available upon request.

Volunteer Experience

The Church of Jesus Christ of Latter-day Saints, 09/2011 - 09/2013, Santo Domingo, Dominican Republic, Volunteer Representative, Participated in missionary proselyting, religious education, community service opportunities, and local church activities. Maintained 80+ hour work weeks. Spent significant time working in different cities of eastern Dominican Republic and became intimately familiar with culture.

Timeline

Project Manager

Olympus Roofing
08.2022 - Current

Sales Associate - Technology Specialist

Verizon Wireless
08.2018 - 08.2022

Electronics Repair Technician

UBreakIFix/Quick Mobile Repair
02.2017 - 08.2018

Store Manager

Cricket Wireless
01.2016 - 01.2017

Tier 2 IT Specialist

CenturyLink
08.2014 - 12.2016

High School Diploma -

T.C Roberson High School

Medical Assisting Program -

Ensign College (LDS Business College)

Similar Profiles

CREATE PROFILE
William Rivero